Live Chat & Chatbots · head to head
Crisp vs Bold360
Crisp
Live Chat & Chatbots
Customer messaging platform for startups and SMBs
- From
- Free
- Rated
- -
B
Bold360
Live Chat & Chatbots
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -
The short version
- Only Crisp has a free tier, so it costs nothing to try first.
- Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
- They diverge on capability: Crisp covers Live chat, Bold360 covers Live chat messaging.
Where they differ
Only the attributes on which Crisp and Bold360 actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Crisp
- Live chat
- Shared inbox
- Chatbots
- Video calls
- CRM
- Slack
- WordPress
- Shopify
Only in Bold360
- Live chat messaging
- AI chatbots
- Email support
- Salesforce
- IBM Watson
- API
- Webhooks
- Mobile app support
Both cover
- Knowledge base
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Crisp
- Growing startups needing affordable all-in-one customer support with AI automationnot Bold360
- Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Bold360
Bold360
- Customer engagementnot Crisp
- Lead generationnot Crisp
- Customer supportnot Crisp
- Sales automationnot Crisp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Crisp
- Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
- Free tier customer profile limit of 100; higher limits require upgrade
- Omnichannel support and workflow automation excluded from Free and Mini tiers
- White labelling only available in Plus tier ($295+/month)
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Pricing, plan by plan
Crisp
FreeNo published plan breakdown. See the Crisp review.
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Which should you pick?
Choose Crisp if
- You need live chat.
- You want to start without paying.
- You work on Cloud-based SaaS.
- You also want shared inbox.
Choose Bold360 if
- You need live chat messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want ai chatbots.
Questions people ask
- Is Crisp or Bold360 better?
- Neither clearly leads. Crisp starts at Free and Bold360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Crisp or Bold360?
- Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and On request for Bold360.
- Does Crisp or Bold360 run on more platforms?
- Crisp runs on Cloud-based SaaS. Bold360 runs on Web, Mobile app, IOS, Android.
- Can I use Crisp for free?
- Yes. Crisp has a free tier, so you can try it without paying. Bold360 starts at On request.
- What is Crisp best used for?
- Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Bold360 is typically brought in for.
- What can Crisp do that Bold360 cannot?
- Crisp covers Live chat, Shared inbox, Chatbots, Video calls. Bold360 covers Live chat messaging, AI chatbots, Email support, Salesforce. Both handle Knowledge base, Web support, Android support.