Softwr

Government · head to head

Clariti vs Resolver

Clariti logo

Clariti

Government

Permitting, licensing and land management for local government, built natively on Salesforce

From
On request
Free plan
No
Full reviewWebsite
Resolver logo

Resolver

Cybersecurity

Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Clariti salesforce platform licences sit underneath the subscription and are not always visible in the initial quote, so the fully loaded cost can be materially higher than the comparison against Accela or Tyler suggests.; Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • They diverge on capability: Clariti covers Permitting workflows, Resolver covers Incident management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Clariti and Resolver actually diverge.

Attributes where Clariti and Resolver differ
AttributeClaritiResolver
CategoryGovernmentCybersecurity

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clariti

  • Permitting workflows
  • Business licensing
  • Inspections
  • Code enforcement
  • Public portal
  • Salesforce platform tooling

Only in Resolver

  • Incident management
  • Investigations
  • Enterprise risk management
  • Internal audit
  • Compliance and obligations
  • Business continuity
  • Risk Event Management
  • Configurable dashboards

What people use each for

The jobs each tool is most often brought in to do.

Clariti

  • A city already standardised on Salesforce that wants permitting inside the same platformnot Resolver
  • An agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stallednot Resolver
  • A county needing configurable workflows across permits, licensing and code enforcementnot Resolver
  • An IT department that wants to configure and report on its own permitting workflows without vendor ticketsnot Resolver

Resolver

  • A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot Clariti
  • A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot Clariti
  • A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot Clariti
  • An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot Clariti

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clariti

  • Salesforce platform licences sit underneath the subscription and are not always visible in the initial quote, so the fully loaded cost can be materially higher than the comparison against Accela or Tyler suggests.
  • Building on Salesforce means the agency inherits Salesforce release cycles and pricing changes, neither of which Clariti controls.
  • It has far less accumulated edge case handling than the incumbents, so unusual fee schedules, historic district rules or state mandated reporting can become configuration projects.
  • Professional services dominate the first year cost, as with every permitting implementation, and agencies that budget only for licence are the ones whose projects stall.
  • The install base is smaller than Accela or Tyler, so there are fewer peer agencies to call for reference and fewer trained implementation consultants in the market.

Resolver

  • Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
  • Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
  • The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
  • Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.

Pricing, plan by plan

Clariti

On request
  • Clariti$undefined/year
    • Quoted by agency size and module scope
    • Salesforce platform licences are a separate cost underneath the subscription
    • Implementation and configuration services typically exceed first year licence cost

Resolver

On request
  • Resolver Core$undefined/year
    • Priced by modules selected and number of users
    • Annual or multi-year enterprise agreement
    • Implementation and configuration quoted separately

Which should you pick?

Choose Clariti if

  • You need permitting workflows.
  • You work on Web, iOS, Android.
  • You also want business licensing.
Clariti review

Choose Resolver if

  • You need incident management.
  • You work on Web, iOS, Android.
  • You also want investigations.
Resolver review

Questions people ask

Is Clariti or Resolver better?
Neither clearly leads. Clariti starts at On request and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clariti or Resolver?
Clariti starts at On request and Resolver at On request.
Does Clariti or Resolver run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is Clariti best used for?
Clariti is most often used for a city already standardised on salesforce that wants permitting inside the same platform, an agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stalled, a county needing configurable workflows across permits, licensing and code enforcement, an it department that wants to configure and report on its own permitting workflows without vendor tickets. Of those, a city already standardised on salesforce that wants permitting inside the same platform and an agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stalled are not what Resolver is typically brought in for.
What can Clariti do that Resolver cannot?
Clariti covers Permitting workflows, Business licensing, Inspections, Code enforcement. Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit.

Answered from the vendors’ own pages

Clariti: Do we need Salesforce licences as well?

Yes. Clariti runs on the Salesforce platform, and those licences are a separate line item. Insist on a fully loaded quote.

Resolver: Who owns Resolver?

Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.

Clariti: How does it compare with Accela?

Accela has far deeper accumulated handling of edge cases. Clariti offers a more modern and configurable platform, at the price of Salesforce underneath.

Resolver: What does Resolver cost?

Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.

Clariti: Can we see what other agencies paid?

Yes. Permitting contracts are public records and award notices routinely list implementation and annual subscription values.

Resolver: Is Resolver a SOC 2 compliance tool?

No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.

Clariti: Is it suitable for a small town?

Usually not. The platform cost and implementation effort suit mid sized and larger agencies.

Resolver: How long does implementation take?

Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.

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