Cybersecurity · head to head
Resolver vs VUEWorks
Resolver
Cybersecurity
Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll
- From
- On request
- Free plan
- No
VUEWorks
Government
GIS-centred enterprise asset management for public agencies, built around Esri ArcGIS
- From
- On request
- Free plan
- No
The short version
- Only Resolver lists internal audit; only VUEWorks lists native Esri integration.
- Prices and features on this page were last checked on 1 September 2026.
Where they differ
Only the attributes on which Resolver and VUEWorks actually diverge.
Identical on both: starting price (On request), pricing model (Quote), free tier (No), platforms (Web, iOS, Android).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Resolver
- Incident management
- Investigations
- Enterprise risk management
- Internal audit
- Compliance and obligations
- Business continuity
- Risk Event Management
- Configurable dashboards
Only in VUEWorks
- Native Esri integration
- Work orders and requests
- Inspections
- Condition and risk
- Capital planning
- Pavement management
- Mobile field access
- Dashboards
What people use each for
The jobs each tool is most often brought in to do.
Resolver
- A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot VUEWorks
- A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot VUEWorks
- A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot VUEWorks
- An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot VUEWorks
VUEWorks
- A county public works department that already runs Esri and wants work orders raised directly against map featuresnot Resolver
- A stormwater utility recording CCTV sewer inspection results against pipe segments for regulatory reportingnot Resolver
- A transport agency modelling pavement treatment strategies to defend a road resurfacing budgetnot Resolver
- A city consolidating sign, signal and streetlight inventories that currently live in separate spreadsheetsnot Resolver
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Resolver
- Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation
- Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence
- Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal
- The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta
- Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service
VUEWorks
- The product assumes a maintained enterprise ArcGIS geodatabase; agencies without one face a spatial data cleanup project before VUEWorks does anything useful, and that project is usually quoted by the same consultancy selling the software
- No pricing is published and deals are typically bundled with consulting services, which makes it hard to separate the software cost from the data work when comparing bids
- The interface is functional rather than modern, and field crews accustomed to consumer mobile apps often resist it, which undermines the data quality the capital planning depends on
- The Esri dependency is also an Esri cost: agencies need current ArcGIS Enterprise or ArcGIS Online licensing, and that sits outside the VUEWorks quote entirely
- It is a small vendor with a limited partner network and a mainly North American footprint, so support and implementation capacity outside that region is thin
Pricing, plan by plan
Resolver
On request- Resolver CoreOn request
- Priced by modules selected and number of users
- Annual or multi-year enterprise agreement
- Implementation and configuration quoted separately
VUEWorks
On request- VUEWorks EnterpriseOn request
- Quoted per agency by user count and modules
- Hosted or on-premise deployment options
- GIS integration, data migration and configuration quoted separately
Which should you pick?
Choose Resolver if
- You need incident management.
- You work on Web, iOS, Android.
- You also want investigations.
Choose VUEWorks if
- You need native esri integration.
- You work on Web, iOS, Android.
- You also want work orders and requests.
Questions people ask
- Is Resolver or VUEWorks better?
- Neither clearly leads. Resolver starts at On request and VUEWorks at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Resolver or VUEWorks?
- Resolver starts at On request and VUEWorks at On request.
- Does Resolver or VUEWorks run on more platforms?
- Both run on Web, iOS, Android, so platform support will not decide this one for you.
- What is Resolver best used for?
- Resolver is most often used for a national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handling, a bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and email, a university security operations centre running dispatch, case management and clery-style reporting from a single record, an organisation that already retains kroll for investigations and wants case intake and vendor handoff in the same platform. Of those, a national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handling and a bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and email are not what VUEWorks is typically brought in for.
- What can Resolver do that VUEWorks cannot?
- Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit. VUEWorks covers Native Esri integration, Work orders and requests, Inspections, Condition and risk.
Answered from the vendors’ own pages
Resolver: Who owns Resolver?
Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.
VUEWorks: Do we need Esri ArcGIS?
Effectively yes. The asset register is the GIS, and the ArcGIS licensing sits outside the VUEWorks quote.
Resolver: What does Resolver cost?
Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.
VUEWorks: Is pricing published?
No. VUEWorks is quoted per agency by users and modules, often bundled with data collection services.
Resolver: Is Resolver a SOC 2 compliance tool?
No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.
VUEWorks: Can it replace Cityworks?
It occupies the same GIS-centric municipal asset management space, so yes in principle, but migration means remapping workflows and history.
Resolver: How long does implementation take?
Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.
VUEWorks: Is there a cloud option?
Yes, VUEWorks is offered hosted as well as on-premise.
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