Softwr

Government · head to head

Accela vs Resolver

Accela logo

Accela

Government

Civic Solutions for Modern Government

From
$800/month
Free plan
No
Full reviewWebsite
Resolver logo

Resolver

Cybersecurity

Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Accela pricing not publicly available; requires sales consultation and government procurement process; Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • They diverge on capability: Accela covers Building Permits, Resolver covers Incident management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Accela and Resolver actually diverge.

Attributes where Accela and Resolver differ
AttributeAccelaResolver
Starting price$800/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, iOS, Android
CategoryGovernmentCybersecurity
Founded1999Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Accela

  • Building Permits
  • Business Licenses
  • Code Enforcement
  • Planning & Zoning
  • Environmental Health
  • Esri ArcGIS
  • Bluebeam
  • DocuSign

Only in Resolver

  • Incident management
  • Investigations
  • Enterprise risk management
  • Internal audit
  • Compliance and obligations
  • Business continuity
  • Risk Event Management
  • Configurable dashboards

What people use each for

The jobs each tool is most often brought in to do.

Accela

  • Citizen Servicesnot Resolver
  • Records Managementnot Resolver
  • Public Safetynot Resolver
  • Civic Engagementnot Resolver

Resolver

  • A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot Accela
  • A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot Accela
  • A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot Accela
  • An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot Accela

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Accela

  • Pricing not publicly available; requires sales consultation and government procurement process
  • Significant upfront implementation costs typical of enterprise government software
  • Complex deployment requiring significant customization for different agency workflows

Resolver

  • Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
  • Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
  • The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
  • Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.

Pricing, plan by plan

Accela

$800/month
  • Civic Platform$800/month
    • Permitting
    • Licensing
    • Code Enforcement

Resolver

On request
  • Resolver Core$undefined/year
    • Priced by modules selected and number of users
    • Annual or multi-year enterprise agreement
    • Implementation and configuration quoted separately

Which should you pick?

Choose Accela if

  • You need building permits.
  • You also want business licenses.
Accela review

Choose Resolver if

  • You need incident management.
  • You work on Web, iOS, Android.
  • You also want investigations.
Resolver review

Questions people ask

Is Accela or Resolver better?
Neither clearly leads. Accela starts at $800/month and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Accela or Resolver?
Accela starts at $800/month and Resolver at On request.
Does Accela or Resolver run on more platforms?
Accela runs on Web. Resolver runs on Web, iOS, Android.
What is Accela best used for?
Accela is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Resolver is typically brought in for.
What can Accela do that Resolver cannot?
Accela covers Building Permits, Business Licenses, Code Enforcement, Planning & Zoning. Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit.

Answered from the vendors’ own pages

Accela: What government functions does Accela's Civic Platform cover?

Accela provides solutions for permitting (building, planning, zoning), licensing (business, occupational, alcohol), public health (environmental health, fire prevention), asset management, and citizen services (complaints, requests).

Source
Resolver: Who owns Resolver?

Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.

Accela: Does Accela include AI capabilities?

Yes. Accela offers CivicAI, described as AI built for government rather than adapted from commercial solutions, with emphasis on explainability and auditability for regulatory compliance.

Source
Resolver: What does Resolver cost?

Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.

Accela: Can Accela handle multiple department reviews simultaneously?

Yes. Accela's building permitting module enables concurrent multi-department review where fire, planning, public works, and utilities departments review applications simultaneously, with real-time tracking of annotations and approvals.

Source
Resolver: Is Resolver a SOC 2 compliance tool?

No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.

Accela: How many government agencies use Accela?

Accela serves 900+ government agencies globally, including over 50% of top U.S. cities and counties.

Source
Resolver: How long does implementation take?

Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.

Accela: Does Accela publish its pricing?

No. Accela does not publish pricing on its website. Costs are custom-quoted based on agency size, modules deployed, and integration needs, typically through government procurement processes.

Source
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