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Government · head to head

ArchiveSocial vs Resolver

ArchiveSocial logo

ArchiveSocial

Government

Social media archiving that captures public agency accounts as legally defensible open records

From
On request
Free plan
No
Full reviewWebsite
Resolver logo

Resolver

Cybersecurity

Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: ArchiveSocial coverage depends entirely on third party platform APIs, so when a network restricts or reprices its API the archive's completeness changes for reasons the vendor does not control.; Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • They diverge on capability: ArchiveSocial covers Continuous capture, Resolver covers Incident management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which ArchiveSocial and Resolver actually diverge.

Attributes where ArchiveSocial and Resolver differ
AttributeArchiveSocialResolver
PlatformsWebWeb, iOS, Android
CategoryGovernmentCybersecurity

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ArchiveSocial

  • Continuous capture
  • Deletion and edit capture
  • Authenticated records
  • Records request search
  • Litigation hold export
  • Multi platform coverage

Only in Resolver

  • Incident management
  • Investigations
  • Enterprise risk management
  • Internal audit
  • Compliance and obligations
  • Business continuity
  • Risk Event Management
  • Configurable dashboards

What people use each for

The jobs each tool is most often brought in to do.

ArchiveSocial

  • A city whose legal department has flagged deleted social media comments as a records liabilitynot Resolver
  • A police department that must produce social media records under an open records requestnot Resolver
  • An agency under litigation hold needing authenticated social media evidence rather than screenshotsnot Resolver
  • A communications team operating many accounts across departments with no consistent archivingnot Resolver

Resolver

  • A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot ArchiveSocial
  • A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot ArchiveSocial
  • A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot ArchiveSocial
  • An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot ArchiveSocial

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ArchiveSocial

  • Coverage depends entirely on third party platform APIs, so when a network restricts or reprices its API the archive's completeness changes for reasons the vendor does not control.
  • Pricing scales with the number of archived accounts, so an agency where every department runs its own page pays repeatedly for the same compliance obligation.
  • It archives rather than governs, so it will faithfully preserve a policy violation without preventing it, and agencies still need social media policy and training.
  • Since the 2021 CivicPlus acquisition the product is part of a municipal suite, so buyers avoiding that vendor for other reasons are still buying from them.
  • The value is entirely insurance shaped, which makes it a perennial target during budget cuts right up until the first records request it would have answered.

Resolver

  • Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
  • Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
  • The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
  • Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.

Pricing, plan by plan

ArchiveSocial

On request
  • ArchiveSocial$undefined/year
    • Quoted annually, typically scaled by number of archived accounts
    • Additional accounts and platforms increase the subscription
    • Bundled pricing common for agencies already buying CivicPlus products

Resolver

On request
  • Resolver Core$undefined/year
    • Priced by modules selected and number of users
    • Annual or multi-year enterprise agreement
    • Implementation and configuration quoted separately

Which should you pick?

Choose ArchiveSocial if

  • You need continuous capture.
  • You also want deletion and edit capture.
ArchiveSocial review

Choose Resolver if

  • You need incident management.
  • You work on Web, iOS, Android.
  • You also want investigations.
Resolver review

Questions people ask

Is ArchiveSocial or Resolver better?
Neither clearly leads. ArchiveSocial starts at On request and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ArchiveSocial or Resolver?
ArchiveSocial starts at On request and Resolver at On request.
Does ArchiveSocial or Resolver run on more platforms?
ArchiveSocial runs on Web. Resolver runs on Web, iOS, Android.
What is ArchiveSocial best used for?
ArchiveSocial is most often used for a city whose legal department has flagged deleted social media comments as a records liability, a police department that must produce social media records under an open records request, an agency under litigation hold needing authenticated social media evidence rather than screenshots, a communications team operating many accounts across departments with no consistent archiving. Of those, a city whose legal department has flagged deleted social media comments as a records liability and a police department that must produce social media records under an open records request are not what Resolver is typically brought in for.
What can ArchiveSocial do that Resolver cannot?
ArchiveSocial covers Continuous capture, Deletion and edit capture, Authenticated records, Records request search. Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit.

Answered from the vendors’ own pages

ArchiveSocial: Why not just export data from the platforms?

Platform exports do not reliably capture deleted or edited content and carry no chain of custody, which is what makes an archive usable as evidence.

Resolver: Who owns Resolver?

Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.

ArchiveSocial: Are public comments on our posts records?

In many United States jurisdictions yes, and deleted comments have been the subject of litigation against agencies.

Resolver: What does Resolver cost?

Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.

ArchiveSocial: Who owns ArchiveSocial?

CivicPlus, which acquired it in 2021 and sells it alongside its municipal website and communications products.

Resolver: Is Resolver a SOC 2 compliance tool?

No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.

ArchiveSocial: How is it priced?

By archived accounts, quoted rather than published. Comparable agency contracts are public records.

Resolver: How long does implementation take?

Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.

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