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Government · head to head

Clariti vs Diligent

Clariti logo

Clariti

Government

Permitting, licensing and land management for local government, built natively on Salesforce

From
On request
Free plan
No
Full reviewWebsite
Diligent logo

Diligent

Cybersecurity

Board management and enterprise GRC platform assembled from Galvanize, Steele and Diligent Boards

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Clariti salesforce platform licences sit underneath the subscription and are not always visible in the initial quote, so the fully loaded cost can be materially higher than the comparison against Accela or Tyler suggests.; Diligent the platform is an assembly of acquisitions, with the analytics engine from ACL, risk from Rsam, ethics and third-party diligence from Steele and the board portal from Diligent itself, so cross-module reporting and consistent user experience should be tested in a proof of concept rather than assumed.
  • They diverge on capability: Clariti covers Permitting workflows, Diligent covers Diligent Boards.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Clariti and Diligent actually diverge.

Attributes where Clariti and Diligent differ
AttributeClaritiDiligent
PlatformsWeb, iOS, AndroidWeb, iOS, Android, Windows
CategoryGovernmentCybersecurity

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clariti

  • Permitting workflows
  • Business licensing
  • Inspections
  • Code enforcement
  • Public portal
  • Salesforce platform tooling

Only in Diligent

  • Diligent Boards
  • Entity management
  • Audit and analytics
  • Risk management
  • Third-party risk
  • Ethics and compliance
  • ESG and sustainability
  • Market intelligence

What people use each for

The jobs each tool is most often brought in to do.

Clariti

  • A city already standardised on Salesforce that wants permitting inside the same platformnot Diligent
  • An agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stallednot Diligent
  • A county needing configurable workflows across permits, licensing and code enforcementnot Diligent
  • An IT department that wants to configure and report on its own permitting workflows without vendor ticketsnot Diligent

Diligent

  • A listed company that wants board papers, entity records and the audit committee reporting pack produced from one governance systemnot Clariti
  • An internal audit function moving from sampling to full-population transaction testing using the ACL heritage analytics enginenot Clariti
  • A regulated firm consolidating a whistleblower hotline, third-party due diligence and policy attestation after an enforcement findingnot Clariti
  • A group needing sustainability disclosure data collected with the same audit trail and controls as financial reportingnot Clariti

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clariti

  • Salesforce platform licences sit underneath the subscription and are not always visible in the initial quote, so the fully loaded cost can be materially higher than the comparison against Accela or Tyler suggests.
  • Building on Salesforce means the agency inherits Salesforce release cycles and pricing changes, neither of which Clariti controls.
  • It has far less accumulated edge case handling than the incumbents, so unusual fee schedules, historic district rules or state mandated reporting can become configuration projects.
  • Professional services dominate the first year cost, as with every permitting implementation, and agencies that budget only for licence are the ones whose projects stall.
  • The install base is smaller than Accela or Tyler, so there are fewer peer agencies to call for reference and fewer trained implementation consultants in the market.

Diligent

  • The platform is an assembly of acquisitions, with the analytics engine from ACL, risk from Rsam, ethics and third-party diligence from Steele and the board portal from Diligent itself, so cross-module reporting and consistent user experience should be tested in a proof of concept rather than assumed.
  • Pricing is unpublished and consistently at the top of the market, and organisations that need only one capability, a board portal or an audit analytics tool, generally pay less and get more from a specialist.
  • Renewal leverage is weak once the board portal is embedded, because directors are the least willing user group to be migrated and that dependency is well understood by the vendor at renewal time.
  • The analytics engine expects real data skills, and audit teams without an analytics-capable member typically use a fraction of what they licensed while paying for all of it.
  • Module-by-module implementation means the promised single view of governance and risk usually arrives years after the first purchase, if the later modules are ever funded.

Pricing, plan by plan

Clariti

On request
  • Clariti$undefined/year
    • Quoted by agency size and module scope
    • Salesforce platform licences are a separate cost underneath the subscription
    • Implementation and configuration services typically exceed first year licence cost

Diligent

On request
  • Diligent One Platform$undefined/year
    • Quoted by module and user count
    • Board portal seats priced separately from GRC modules
    • Annual subscription, commonly multi-year

Which should you pick?

Choose Clariti if

  • You need permitting workflows.
  • You work on Web, iOS, Android.
  • You also want business licensing.
Clariti review

Choose Diligent if

  • You need diligent boards.
  • You work on Web, iOS, Android, Windows.
  • You also want entity management.
Diligent review

Questions people ask

Is Clariti or Diligent better?
Neither clearly leads. Clariti starts at On request and Diligent at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clariti or Diligent?
Clariti starts at On request and Diligent at On request.
Does Clariti or Diligent run on more platforms?
Clariti runs on Web, iOS, Android. Diligent runs on Web, iOS, Android, Windows.
What is Clariti best used for?
Clariti is most often used for a city already standardised on salesforce that wants permitting inside the same platform, an agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stalled, a county needing configurable workflows across permits, licensing and code enforcement, an it department that wants to configure and report on its own permitting workflows without vendor tickets. Of those, a city already standardised on salesforce that wants permitting inside the same platform and an agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stalled are not what Diligent is typically brought in for.
What can Clariti do that Diligent cannot?
Clariti covers Permitting workflows, Business licensing, Inspections, Code enforcement. Diligent covers Diligent Boards, Entity management, Audit and analytics, Risk management.

Answered from the vendors’ own pages

Clariti: Do we need Salesforce licences as well?

Yes. Clariti runs on the Salesforce platform, and those licences are a separate line item. Insist on a fully loaded quote.

Diligent: Is Diligent One the same product as Galvanize?

It contains it. Diligent bought Galvanize, the ACL and Rsam merger, for around one billion dollars in April 2021, and its audit analytics and risk modules are that heritage rebranded into Diligent One.

Clariti: How does it compare with Accela?

Accela has far deeper accumulated handling of edge cases. Clariti offers a more modern and configurable platform, at the price of Salesforce underneath.

Diligent: What does Diligent cost?

Not published. It is quoted by module and user, and board portal seats are priced differently from GRC seats. Expect an annual or multi-year enterprise agreement.

Clariti: Can we see what other agencies paid?

Yes. Permitting contracts are public records and award notices routinely list implementation and annual subscription values.

Diligent: Can you buy just the board portal?

Yes, Diligent Boards is sold on its own and is the most common entry point. The GRC modules are separate purchases.

Clariti: Is it suitable for a small town?

Usually not. The platform cost and implementation effort suit mid sized and larger agencies.

Diligent: Does it replace a SOC 2 automation tool?

No. Diligent is aimed at enterprise audit, risk and governance, not at automated evidence collection for security certifications.

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