Softwr

Cybersecurity · head to head

MetricStream vs Resolver

MetricStream logo

MetricStream

Cybersecurity

Enterprise GRC suite for large regulated organisations, with implementation costs that exceed the licence

From
On request
Rated
-
Full reviewWebsite
Resolver logo

Resolver

Cybersecurity

Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: MetricStream implementation typically costs one and a half to two and a half times the first year licence, so a one million dollar licence carries a one and a half to two and a half million dollar rollout that rarely appears in the initial business case.; Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • They diverge on capability: MetricStream covers Enterprise and operational risk, Resolver covers Incident management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which MetricStream and Resolver actually diverge.

Attributes where MetricStream and Resolver differ
AttributeMetricStreamResolver
PlatformsWebWeb, iOS, Android

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Cybersecurity).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in MetricStream

  • Enterprise and operational risk
  • Regulatory compliance
  • Third-party risk
  • Cyber risk quantification
  • Policy and case management
  • Content libraries
  • ESG reporting

Only in Resolver

  • Incident management
  • Investigations
  • Enterprise risk management
  • Compliance and obligations
  • Business continuity
  • Risk Event Management
  • Configurable dashboards

Both cover

  • Internal audit

What people use each for

The jobs each tool is most often brought in to do.

MetricStream

  • A multinational bank mapping one control set against obligations from several regulators and needing to evidence the mapping to examinersnot Resolver
  • An insurer consolidating separate risk, audit and vendor systems that currently produce contradictory numbers to the boardnot Resolver
  • A pharmaceutical company that must track regulatory change across jurisdictions and show what each change affectednot Resolver
  • An organisation whose three lines of defence must share one risk taxonomy rather than three overlapping spreadsheetsnot Resolver

Resolver

  • A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot MetricStream
  • A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot MetricStream
  • A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot MetricStream
  • An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot MetricStream

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

MetricStream

  • Implementation typically costs one and a half to two and a half times the first year licence, so a one million dollar licence carries a one and a half to two and a half million dollar rollout that rarely appears in the initial business case.
  • Full deployment takes six to eighteen months, during which the organisation runs old and new processes in parallel and the promised efficiency gain is negative.
  • Per-user pricing in the low thousands per year per seat discourages giving access to the first line of defence, which is precisely where risk data originates, so many deployments end up with data still arriving by spreadsheet.
  • Configuration flexibility comes at the price of specialist skills, and organisations become dependent on MetricStream partners or a small internal team, making later changes slow and expensive.
  • The interface and workflow feel enterprise-heavy next to modern compliance tools, and infrequent business users find it hard, which suppresses the participation the platform is meant to enable.

Resolver

  • Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
  • Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
  • The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
  • Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.

Pricing, plan by plan

MetricStream

On request
  • MetricStream GRC$undefined/year
    • Enterprise risk, audit, compliance and third-party modules
    • Regulatory content libraries
    • Multi-entity and multi-jurisdiction support

Resolver

On request
  • Resolver Core$undefined/year
    • Priced by modules selected and number of users
    • Annual or multi-year enterprise agreement
    • Implementation and configuration quoted separately

Which should you pick?

Choose MetricStream if

  • You need enterprise and operational risk.
  • You also want regulatory compliance.
MetricStream review

Choose Resolver if

  • You need incident management.
  • You work on Web, iOS, Android.
  • You also want investigations.
Resolver review

Questions people ask

Is MetricStream or Resolver better?
Neither clearly leads. MetricStream starts at On request and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, MetricStream or Resolver?
MetricStream starts at On request and Resolver at On request.
Does MetricStream or Resolver run on more platforms?
MetricStream runs on Web. Resolver runs on Web, iOS, Android.
What is MetricStream best used for?
MetricStream is most often used for a multinational bank mapping one control set against obligations from several regulators and needing to evidence the mapping to examiners, an insurer consolidating separate risk, audit and vendor systems that currently produce contradictory numbers to the board, a pharmaceutical company that must track regulatory change across jurisdictions and show what each change affected, an organisation whose three lines of defence must share one risk taxonomy rather than three overlapping spreadsheets. Of those, a multinational bank mapping one control set against obligations from several regulators and needing to evidence the mapping to examiners and an insurer consolidating separate risk, audit and vendor systems that currently produce contradictory numbers to the board are not what Resolver is typically brought in for.
What can MetricStream do that Resolver cannot?
MetricStream covers Enterprise and operational risk, Regulatory compliance, Third-party risk, Cyber risk quantification. Resolver covers Incident management, Investigations, Enterprise risk management, Compliance and obligations. Both handle Internal audit.

Answered from the vendors’ own pages

MetricStream: What does MetricStream cost?

It is quoted. Market data suggests roughly 75,000 to 150,000 US dollars a year for small enterprise deployments, 250,000 to 500,000 for medium and 750,000 upwards for large.

Resolver: Who owns Resolver?

Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.

MetricStream: How long is implementation?

Six to eighteen months for a full platform deployment, and the services cost usually exceeds the first year licence.

Resolver: What does Resolver cost?

Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.

MetricStream: Is it right for a mid-market company?

Usually not. Its depth suits organisations with several regulators and formal three lines of defence structures.

Resolver: Is Resolver a SOC 2 compliance tool?

No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.

MetricStream: Does it replace SOC 2 automation tools?

It can cover the framework, but it is not designed for the automated evidence collection those tools do cheaply.

Resolver: How long does implementation take?

Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.

Share

Related pages

More on MetricStream

More on Resolver

Keep looking

Other head to heads