Cybersecurity · head to head
Resolver vs Zencity
Resolver
Cybersecurity
Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll
- From
- On request
- Free plan
- No
Zencity
Government
Resident sentiment analysis combining organic social listening with representative surveys
- From
- On request
- Free plan
- No
The short version
- Each has a real cost: Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.; Zencity social listening is structurally biased toward residents who post, so a city using the listening product without the survey product will consistently mistake volume for consensus.
- They diverge on capability: Resolver covers Incident management, Zencity covers Organic social listening.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Resolver and Zencity actually diverge.
Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Resolver
- Incident management
- Investigations
- Enterprise risk management
- Internal audit
- Compliance and obligations
- Business continuity
- Risk Event Management
- Configurable dashboards
Only in Zencity
- Organic social listening
- Representative surveys
- Community trust surveys
- Topic and sentiment analysis
- Service request integration
- Leadership reporting
What people use each for
The jobs each tool is most often brought in to do.
Resolver
- A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot Zencity
- A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot Zencity
- A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot Zencity
- An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot Zencity
Zencity
- A city manager deciding whether a social media outcry reflects a representative viewnot Resolver
- A police department measuring community trust with a sampled instrument rather than complaint volumenot Resolver
- A communications team wanting early warning on a service issue before it reaches councilnot Resolver
- A council needing resident input on a policy without running its own survey operationnot Resolver
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Resolver
- Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
- Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
- Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
- The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
- Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.
Zencity
- Social listening is structurally biased toward residents who post, so a city using the listening product without the survey product will consistently mistake volume for consensus.
- Government analysis of residents' public speech, particularly by police departments, has drawn civil liberties criticism and records request scrutiny in United States cities, and agencies need a public answer ready before signing.
- Sentiment classification of local slang, sarcasm and non English posts is imperfect, and a misclassified theme presented in a leadership briefing can be acted on before anyone checks the underlying posts.
- Survey sample sizes at neighbourhood level are often small, so the district level breakdowns that councils most want are the least reliable numbers in the report.
- It reports on opinion without connecting to service delivery systems, so acting on a finding remains a separate manual process in whatever operational software the agency runs.
Pricing, plan by plan
Resolver
On request- Resolver Core$undefined/year
- Priced by modules selected and number of users
- Annual or multi-year enterprise agreement
- Implementation and configuration quoted separately
Zencity
On request- Zencity$undefined/year
- Quoted annually by population served and module scope
- Survey programmes priced separately from the listening platform
- Police community trust surveying sold as its own line
Which should you pick?
Choose Resolver if
- You need incident management.
- You work on Web, iOS, Android.
- You also want investigations.
Choose Zencity if
- You need organic social listening.
- You also want representative surveys.
Questions people ask
- Is Resolver or Zencity better?
- Neither clearly leads. Resolver starts at On request and Zencity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Resolver or Zencity?
- Resolver starts at On request and Zencity at On request.
- Does Resolver or Zencity run on more platforms?
- Resolver runs on Web, iOS, Android. Zencity runs on Web.
- What is Resolver best used for?
- Resolver is most often used for a national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handling, a bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and email, a university security operations centre running dispatch, case management and clery-style reporting from a single record, an organisation that already retains kroll for investigations and wants case intake and vendor handoff in the same platform. Of those, a national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handling and a bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and email are not what Zencity is typically brought in for.
- What can Resolver do that Zencity cannot?
- Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit. Zencity covers Organic social listening, Representative surveys, Community trust surveys, Topic and sentiment analysis.
Answered from the vendors’ own pages
Resolver: Who owns Resolver?
Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.
Zencity: Is this surveillance of residents?
It analyses publicly posted content and aggregated survey responses rather than private accounts, but the distinction has been contested publicly, especially for police use. Prepare an explanation before procurement.
Resolver: What does Resolver cost?
Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.
Zencity: Why pair listening with surveys?
Because the people who post are not representative of the people who live there. The gap between the two datasets is often the most useful output.
Resolver: Is Resolver a SOC 2 compliance tool?
No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.
Zencity: What did Zencity acquire?
Elucd, in 2021, which brought community trust survey methodology used with police departments.
Resolver: How long does implementation take?
Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.
Zencity: Can residents find out what our city bought?
Yes. These are public contracts and several have been obtained and published through records requests.
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