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Aircall vs Cisco Webex

Aircall logo

Aircall

Software

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
Cisco Webex logo

Cisco Webex

Software

The leading enterprise video conferencing platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Cisco Webex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Cisco Webex listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)
  • They diverge on capability: Aircall covers Cloud phone, Cisco Webex covers HD video.

Where they differ

Only the attributes on which Aircall and Cisco Webex actually diverge.

Attributes where Aircall and Cisco Webex differ
AttributeAircallCisco Webex
Starting price$30/monthFree
Pricing modelUnknownfreemium
Free tierNoYes
PlatformsWeb, Ios, Android, DesktopWeb, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android
Founded20141984

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Analytics
  • Call recording
  • Integrations
  • HubSpot

Only in Cisco Webex

  • HD video
  • Screen sharing
  • Recording
  • Transcription
  • Virtual backgrounds
  • Slack
  • Microsoft Teams
  • Google Calendar

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot Cisco Webex
  • Call routing, IVR and shared numbersnot Cisco Webex
  • Logging calls against CRM records through integrationsnot Cisco Webex
  • Power dialling outbound lists on the Professional tiernot Cisco Webex
  • SMS and MMS alongside voicenot Cisco Webex

Cisco Webex

  • Video Conferencingnot Aircall
  • Team Collaborationnot Aircall
  • Project Managementnot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Cisco Webex

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Cisco Webex

Free
  • FreeFree
    • 40-min group meetings
    • Unlimited 1:1 calls
    • HD video
  • Starter$13.5/month
    • Unlimited meetings
    • 100 participants
    • Recording
  • Pro$26.99/month
    • 300 participants
    • Advanced security
    • Priority support

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose Cisco Webex if

  • You need hd video.
  • You want to start without paying.
  • You work on Web, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android.
  • You also want screen sharing.
Cisco Webex review

Questions people ask

Is Aircall or Cisco Webex better?
Neither clearly leads. Aircall starts at $30/month and Cisco Webex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Cisco Webex?
Cisco Webex has a free tier; the other does not. Paid plans start at $30/month for Aircall and Free for Cisco Webex.
Does Aircall or Cisco Webex run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. Cisco Webex runs on Web, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android.
Can I use Cisco Webex for free?
Yes. Cisco Webex has a free tier, so you can try it without paying. Aircall starts at $30/month.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Cisco Webex is typically brought in for.
What can Aircall do that Cisco Webex cannot?
Aircall covers Cloud phone, IVR, Call routing, Power dialer. Cisco Webex covers HD video, Screen sharing, Recording, Transcription. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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