Softwr

Software · head to head

Five9 vs Zoom Webinars

Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Zoom Webinars logo

Zoom Webinars

Software

Dedicated webinar platform by Zoom for large-scale events

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Zoom Webinars webinars tier limited to standard platform features; advanced features like pre-recorded content and multi-session events require Webinars Plus or Events tier
  • They diverge on capability: Five9 covers Intelligent routing, Zoom Webinars covers Attendee registration.

Where they differ

Only the attributes on which Five9 and Zoom Webinars actually diverge.

Attributes where Five9 and Zoom Webinars differ
AttributeFive9Zoom Webinars
Starting price$149/monthOn request
PlatformsWeb, DesktopCloud-based SaaS
Founded20012011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • ServiceNow
  • Microsoft Dynamics

Only in Zoom Webinars

  • Attendee registration
  • HD video
  • Screen sharing
  • Polls and surveys
  • Q&A
  • Breakout rooms
  • Recording
  • Marketo

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Zoom Webinars
  • Routing and managing high volume customer interactionsnot Zoom Webinars

Zoom Webinars

  • Large-scale broadcasts with 10,000+ attendeesnot Five9
  • Multi-session virtual events and hybrid conferencesnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Zoom Webinars

  • Webinars tier limited to standard platform features; advanced features like pre-recorded content and multi-session events require Webinars Plus or Events tier
  • All tiers support up to 100,000 attendees but 30-hour event limit applies across all packages

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Zoom Webinars

On request

No published plan breakdown. See the Zoom Webinars review.

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Zoom Webinars if

  • You need attendee registration.
  • You work on Cloud-based SaaS.
  • You also want hd video.
Zoom Webinars review

Questions people ask

Is Five9 or Zoom Webinars better?
Neither clearly leads. Five9 starts at $149/month and Zoom Webinars at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Zoom Webinars?
Five9 starts at $149/month and Zoom Webinars at On request.
Does Five9 or Zoom Webinars run on more platforms?
Five9 runs on Web, Desktop. Zoom Webinars runs on Cloud-based SaaS.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Zoom Webinars is typically brought in for.
What can Five9 do that Zoom Webinars cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Zoom Webinars covers Attendee registration, HD video, Screen sharing, Polls and surveys. Both handle Analytics, Salesforce, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Five9

More on Zoom Webinars

Keep looking

Other head to heads