Softwr

Telecommunications · head to head

Five9 vs Zoom Webinars

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Zoom Webinars logo

Zoom Webinars

Webinars

Dedicated webinar platform by Zoom for large-scale events

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Zoom Webinars exact pricing amounts not published on pricing pages
  • They diverge on capability: Five9 covers Intelligent routing, Zoom Webinars covers Attendee registration.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Five9 and Zoom Webinars actually diverge.

Attributes where Five9 and Zoom Webinars differ
AttributeFive9Zoom Webinars
Starting price$149/monthOn request
PlatformsWeb, DesktopCloud-based SaaS
CategoryTelecommunicationsWebinars
Founded20012011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • ServiceNow
  • Microsoft Dynamics

Only in Zoom Webinars

  • Attendee registration
  • HD video
  • Screen sharing
  • Polls and surveys
  • Q&A
  • Breakout rooms
  • Recording
  • Marketo

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Zoom Webinars
  • Routing and managing high volume customer interactionsnot Zoom Webinars

Zoom Webinars

  • Interactive webinarsnot Five9
  • Virtual events with multiple sessionsnot Five9
  • Ticketed eventsnot Five9
  • Hybrid event hostingnot Five9
  • Networking eventsnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Zoom Webinars

  • Exact pricing amounts not published on pricing pages
  • Multiple webinar tiers exist but costs not specified online
  • Requires direct sales contact for pricing quotes

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Zoom Webinars

On request

No published plan breakdown. See the Zoom Webinars review.

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Zoom Webinars if

  • You need attendee registration.
  • You work on Cloud-based SaaS.
  • You also want hd video.
Zoom Webinars review

Questions people ask

Is Five9 or Zoom Webinars better?
Neither clearly leads. Five9 starts at $149/month and Zoom Webinars at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Zoom Webinars?
Five9 starts at $149/month and Zoom Webinars at On request.
Does Five9 or Zoom Webinars run on more platforms?
Five9 runs on Web, Desktop. Zoom Webinars runs on Cloud-based SaaS.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Zoom Webinars is typically brought in for.
What can Five9 do that Zoom Webinars cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Zoom Webinars covers Attendee registration, HD video, Screen sharing, Polls and surveys. Both handle Analytics, Salesforce, Web support.

Answered from the vendors’ own pages

Five9: What is the minimum team size required to use Five9?

Five9 requires a minimum commitment of 50 seats for any subscription plan.

Source
Zoom Webinars: What are Zoom Webinars pricing tiers?

Zoom's webinar pricing is not publicly displayed on the pricing page. Customers must contact Zoom sales directly or log into their account to view available plans and rates.

Source
Five9: How is Five9 pricing calculated, per user, flat rate, or usage-based?

Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.

Source
Zoom Webinars: Does Zoom offer a free webinar plan?

No pricing or trial information is visible on Zoom's public pricing page. Contact Zoom sales to learn about trial options and starter plans for webinars.

Source
Five9: What does the entry-level Digital bundle include, and what does it cost?

The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.

Source
Five9: Are there additional charges beyond the base subscription?

Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.

Source
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