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Webinar & Virtual Events · head to head

Cisco Webex vs Genesys Cloud

Cisco Webex logo

Cisco Webex

Webinar & Virtual Events

The leading enterprise video conferencing platform

From
Free
Rated
-
Full reviewWebsite
Genesys Cloud logo

Genesys Cloud

Telecommunications

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite

The short version

  • Only Cisco Webex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Cisco Webex listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL); Genesys Cloud all four published tiers are billed annually
  • They diverge on capability: Cisco Webex covers HD video, Genesys Cloud covers Omnichannel.

Where they differ

Only the attributes on which Cisco Webex and Genesys Cloud actually diverge.

Attributes where Cisco Webex and Genesys Cloud differ
AttributeCisco WebexGenesys Cloud
Starting priceFree$75/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Desktop Mac, Desktop Windows, Mobile iOS, Mobile AndroidWeb, Desktop, Ios, Android
CategoryWebinar & Virtual EventsTelecommunications
Founded19841990

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cisco Webex

  • HD video
  • Screen sharing
  • Recording
  • Transcription
  • Virtual backgrounds
  • Slack
  • Microsoft Teams
  • Google Calendar

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Microsoft Dynamics

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Cisco Webex

  • Video Conferencingnot Genesys Cloud
  • Team Collaborationnot Genesys Cloud
  • Project Managementnot Genesys Cloud

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Cisco Webex
  • Workforce engagement and routing for large support operationsnot Cisco Webex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cisco Webex

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Pricing, plan by plan

Cisco Webex

Free
  • FreeFree
    • 40-min group meetings
    • Unlimited 1:1 calls
    • HD video
  • Starter$13.5/month
    • Unlimited meetings
    • 100 participants
    • Recording
  • Pro$26.99/month
    • 300 participants
    • Advanced security
    • Priority support

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Which should you pick?

Choose Cisco Webex if

  • You need hd video.
  • You want to start without paying.
  • You work on Web, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android.
  • You also want screen sharing.
Cisco Webex review

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Questions people ask

Is Cisco Webex or Genesys Cloud better?
Neither clearly leads. Cisco Webex starts at Free and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cisco Webex or Genesys Cloud?
Cisco Webex has a free tier; the other does not. Paid plans start at Free for Cisco Webex and $75/month for Genesys Cloud.
Does Cisco Webex or Genesys Cloud run on more platforms?
Cisco Webex runs on Web, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android. Genesys Cloud runs on Web, Desktop, Ios, Android.
Can I use Cisco Webex for free?
Yes. Cisco Webex has a free tier, so you can try it without paying. Genesys Cloud starts at $75/month.
What is Cisco Webex best used for?
Cisco Webex is most often used for video conferencing, team collaboration, project management. Of those, video conferencing and team collaboration are not what Genesys Cloud is typically brought in for.
What can Cisco Webex do that Genesys Cloud cannot?
Cisco Webex covers HD video, Screen sharing, Recording, Transcription. Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Both handle Salesforce, Web support.
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