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Cisco Webex vs Dialpad

Cisco Webex logo

Cisco Webex

Software

The leading enterprise video conferencing platform

From
Free
Rated
-
Full reviewWebsite
Dialpad logo

Dialpad

Software

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Cisco Webex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Cisco Webex listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL); Dialpad pricing details not publicly disclosed; requires contacting sales
  • They diverge on capability: Cisco Webex covers HD video, Dialpad covers Voice calls.

Where they differ

Only the attributes on which Cisco Webex and Dialpad actually diverge.

Attributes where Cisco Webex and Dialpad differ
AttributeCisco WebexDialpad
Starting priceFreeOn request
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsWeb, Desktop Mac, Desktop Windows, Mobile iOS, Mobile AndroidWeb, Mobile
Founded19842013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cisco Webex

  • HD video
  • Screen sharing
  • Recording
  • Transcription
  • Virtual backgrounds
  • Microsoft Teams
  • Google Calendar
  • Outlook

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Analytics
  • Call recording
  • HubSpot
  • Microsoft 365
  • Zapier

Both cover

  • Slack
  • Salesforce
  • Web support
  • Mobile iOS support
  • Mobile Android support

What people use each for

The jobs each tool is most often brought in to do.

Cisco Webex

  • Video Conferencingnot Dialpad
  • Team Collaborationnot Dialpad
  • Project Managementnot Dialpad

Dialpad

  • Customer service with AI voice and chat agentsnot Cisco Webex
  • Autonomous contact centre operations with handoff to humansnot Cisco Webex
  • Multi-channel communication (voice, chat, SMS, email)not Cisco Webex
  • HIPAA-compliant healthcare communicationnot Cisco Webex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cisco Webex

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Pricing, plan by plan

Cisco Webex

Free
  • FreeFree
    • 40-min group meetings
    • Unlimited 1:1 calls
    • HD video
  • Starter$13.5/month
    • Unlimited meetings
    • 100 participants
    • Recording
  • Pro$26.99/month
    • 300 participants
    • Advanced security
    • Priority support

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Which should you pick?

Choose Cisco Webex if

  • You need hd video.
  • You want to start without paying.
  • You work on Web, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android.
  • You also want screen sharing.
Cisco Webex review

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Questions people ask

Is Cisco Webex or Dialpad better?
Neither clearly leads. Cisco Webex starts at Free and Dialpad at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cisco Webex or Dialpad?
Cisco Webex has a free tier; the other does not. Paid plans start at Free for Cisco Webex and On request for Dialpad.
Does Cisco Webex or Dialpad run on more platforms?
Cisco Webex runs on Web, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android. Dialpad runs on Web, Mobile.
Can I use Cisco Webex for free?
Yes. Cisco Webex has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Cisco Webex best used for?
Cisco Webex is most often used for video conferencing, team collaboration, project management. Of those, video conferencing and team collaboration are not what Dialpad is typically brought in for.
What can Cisco Webex do that Dialpad cannot?
Cisco Webex covers HD video, Screen sharing, Recording, Transcription. Dialpad covers Voice calls, Video meeting, Chat, Analytics. Both handle Slack, Salesforce, Web support, Mobile iOS support.
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Related pages

More on Cisco Webex

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