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Live Chat & Chatbots · head to head

Botpress vs HappyFox

Botpress logo

Botpress

Live Chat & Chatbots

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Botpress has a free tier, so it costs nothing to try first.
  • Each has a real cost: Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Botpress covers Visual bot builder, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Botpress and HappyFox actually diverge.

Attributes where Botpress and HappyFox differ
AttributeBotpressHappyFox
Starting priceFree$29/month
Pricing modelopen-sourcesubscription
Free tierYesNo
PlatformsOpen-source (self-hosted), Cloud-managed (Botpress Cloud)Web, Ios, Android
CategoryLive Chat & ChatbotsCustomer Support
Founded20162012

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Teams
  • Messenger
  • WhatsApp
  • On-premise support

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Microsoft Teams

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Botpress

  • Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot HappyFox
  • Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Botpress
  • Managing internal and customer support requests in one queuenot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

  • Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Botpress

Free

No published plan breakdown. See the Botpress review.

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Botpress or HappyFox better?
Neither clearly leads. Botpress starts at Free and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or HappyFox?
Botpress has a free tier; the other does not. Paid plans start at Free for Botpress and $29/month for HappyFox.
Does Botpress or HappyFox run on more platforms?
Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). HappyFox runs on Web, Ios, Android.
Can I use Botpress for free?
Yes. Botpress has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is Botpress best used for?
Botpress is most often used for development teams building chatbots and conversational ai using mit-licensed open-source framework, organisations needing custom conversational interfaces with programmatic control via sdk/cli. Of those, development teams building chatbots and conversational ai using mit-licensed open-source framework and organisations needing custom conversational interfaces with programmatic control via sdk/cli are not what HappyFox is typically brought in for.
What can Botpress do that HappyFox cannot?
Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Both handle Slack.
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Related pages

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