Softwr

Healthcare · head to head

Amwell vs Updox

A

Amwell

Healthcare

Telehealth platform connecting patients with providers

From
$99/visit
Rated
-
Full reviewWebsite
Updox logo

Updox

Healthcare

Healthcare communications platform for eFax, telehealth and patient reminders

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amwell listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited; Updox no specific dollar amounts listed on pricing page
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Amwell and Updox actually diverge.

Attributes where Amwell and Updox differ
AttributeAmwellUpdox
Starting price$99/visitOn request
Pricing modelsubscriptionquote
PlatformsWeb, MobileWeb
Founded2002Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amwell

  • Video Consultations
  • Phone Consultations
  • Mental Health Services
  • Prescription Services
  • Digital Prescriptions
  • EHR Systems
  • Health Plans
  • HIPAA

Only in Updox

Nothing recorded that Amwell does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Amwell

  • Patient Carenot Updox
  • Medical Recordsnot Updox
  • Practice Managementnot Updox
  • Telehealthnot Updox

Updox

  • Healthcare communication and patient engagementnot Amwell
  • Medical practice fax, telehealth, and SMS messagingnot Amwell
  • Charge capture and medical billing workflowsnot Amwell
  • Multi-location healthcare systemsnot Amwell

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amwell

  • Listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited

Updox

  • No specific dollar amounts listed on pricing page
  • Actual costs require contacting sales team or scheduling a demo
  • Standard and Enterprise tier limits shown but no pricing transparency

Pricing, plan by plan

Amwell

$99/visit
  • On-Demand Visit$99/visit
    • 24/7 availability
    • Board-certified doctors
    • Digital prescriptions

Updox

On request

No published plan breakdown. See the Updox review.

Which should you pick?

Choose Amwell if

  • You need video consultations.
  • You work on Web, Mobile.
  • You also want phone consultations.
Amwell review

Choose Updox if

Nothing in the data separates Updox from Amwell on the points above - pick on price and on how each one feels to use.

Updox review

Questions people ask

Is Amwell or Updox better?
Neither clearly leads. Amwell starts at $99/visit and Updox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amwell or Updox?
Amwell starts at $99/visit and Updox at On request.
Does Amwell or Updox run on more platforms?
Amwell runs on Web, Mobile. Updox runs on Web.
What is Amwell best used for?
Amwell is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what Updox is typically brought in for.
What can Amwell do that Updox cannot?
Amwell covers Video Consultations, Phone Consultations, Mental Health Services, Prescription Services.

Answered from the vendors’ own pages

Updox: How much does Updox cost?

Updox pricing is not published on the pricing page. The vendor offers customizable packages and directs inquiries to schedule a demo or contact the sales team for personalized pricing based on practice size and tool requirements.

Source
Updox: What is Updox's pricing model?

Updox uses a usage-based pricing model with customizable packages. Costs are tailored based on the tools selected (fax pages, telehealth sessions, patient reminders, text messages, broadcast messages) and can scale with practice benchmark data.

Source
Updox: What limits are included in Updox's Standard tier?

Updox Standard tier includes up to 1,000 fax pages, 75 telehealth sessions, reminders for 500 appointments, 500 text messages, and 500 broadcast messages monthly, with higher limits available in Enterprise tier.

Source
Share

Related pages

More on Amwell

More on Updox

Keep looking

Other head to heads