Software · head to head
Amwell vs Updox
Amwell
Software
Telehealth platform connecting patients with providers
- From
- $99/visit
- Rated
- -
Updox
Software
Healthcare communications platform for eFax, telehealth and patient reminders
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Amwell listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited; Updox standard plan caps at 1,000 fax pages and 75 telehealth sessions, requiring Enterprise for 10,000 pages and 500 sessions, as of August 2026
Where they differ
Only the attributes on which Amwell and Updox actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Amwell
- Video Consultations
- Phone Consultations
- Mental Health Services
- Prescription Services
- Digital Prescriptions
- EHR Systems
- Health Plans
- HIPAA
Only in Updox
Nothing recorded that Amwell does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Amwell
- Patient Carenot Updox
- Medical Recordsnot Updox
- Practice Managementnot Updox
- Telehealthnot Updox
Updox
No use cases recorded yet. See the Updox review.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Amwell
- Listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited
Updox
- Standard plan caps at 1,000 fax pages and 75 telehealth sessions, requiring Enterprise for 10,000 pages and 500 sessions, as of August 2026
- Pricing page names Standard and Enterprise tiers and their usage limits but publishes no dollar figures, requiring a scheduled demo for a quote, as of August 2026
Pricing, plan by plan
Amwell
$99/visit- On-Demand Visit$99/visit
- 24/7 availability
- Board-certified doctors
- Digital prescriptions
Updox
On requestNo published plan breakdown. See the Updox review.
Which should you pick?
Choose Amwell if
- You need video consultations.
- You work on Web, Mobile.
- You also want phone consultations.
Choose Updox if
Nothing in the data separates Updox from Amwell on the points above - pick on price and on how each one feels to use.
Questions people ask
- Is Amwell or Updox better?
- Neither clearly leads. Amwell starts at $99/visit and Updox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Amwell or Updox?
- Amwell starts at $99/visit and Updox at On request.
- Does Amwell or Updox run on more platforms?
- Amwell runs on Web, Mobile. Updox runs on Web.
- What is Amwell best used for?
- Amwell is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what Updox is typically brought in for.
- What can Amwell do that Updox cannot?
- Amwell covers Video Consultations, Phone Consultations, Mental Health Services, Prescription Services.