Softwr

Customer Success · head to head

ChurnZero vs Cloze

ChurnZero logo

ChurnZero

Customer Success

Real-time Customer Success Platform

From
On request
Rated
-
Full reviewWebsite
Cloze logo

Cloze

CRM & Sales

Relationship management for professionals

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ChurnZero pricing not published and is sold by quote only, requires sales contact; Cloze four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity
  • They diverge on capability: ChurnZero covers Real-time alerts, Cloze covers Contact management.

Where they differ

Only the attributes on which ChurnZero and Cloze actually diverge.

Attributes where ChurnZero and Cloze differ
AttributeChurnZeroCloze
Starting priceOn request$50/month
Pricing modelUnknownsubscription
PlatformsWebWeb, Ios, Android
CategoryCustomer SuccessCRM & Sales
Founded20152012

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ChurnZero

  • Real-time alerts
  • In-app messaging
  • Customer health scores
  • Journey automation
  • NPS surveys
  • Salesforce
  • HubSpot
  • Slack

Only in Cloze

  • Contact management
  • Communication history
  • Relationship insights
  • Task management
  • Integration aggregation
  • Gmail
  • Outlook
  • LinkedIn

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

ChurnZero

  • Customer success and churn preventionnot Cloze
  • Customer health scoring and proactive risk detectionnot Cloze
  • Automated customer engagement through AI agentsnot Cloze
  • Customer renewal forecastingnot Cloze
  • NPS and satisfaction surveysnot Cloze
  • Multi-platform customer communication and collaborationnot Cloze

Cloze

  • CRM that builds contact records automatically from email and calendarnot ChurnZero
  • Tracking relationships and follow ups without manual data entrynot ChurnZero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ChurnZero

  • Pricing not published and is sold by quote only, requires sales contact

Cloze

  • Four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity
  • Campaign automation, marketing mail and generative AI require the Business Platinum plan at $42 per user per month
  • Lead routing, sub team hierarchies and enterprise controls are Platinum only
  • Even the Business Gold plan at $29 per user excludes the matching engine and lead capture
  • The concierge service is an add on at $20 per user per month with a $500 monthly minimum
  • Every published rate assumes annual billing

Pricing, plan by plan

ChurnZero

On request

No published plan breakdown. See the ChurnZero review.

Cloze

$50/month
  • Professional$50/month
    • Contact management
    • Communication history
    • Insights
  • Team$100/month
    • Everything in Professional
    • Team collaboration
    • Advanced analytics

Which should you pick?

Choose ChurnZero if

  • You need real-time alerts.
  • You also want in-app messaging.
ChurnZero review

Choose Cloze if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want communication history.
Cloze review

Questions people ask

Is ChurnZero or Cloze better?
Neither clearly leads. ChurnZero starts at On request and Cloze at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ChurnZero or Cloze?
ChurnZero starts at On request and Cloze at $50/month.
Does ChurnZero or Cloze run on more platforms?
ChurnZero runs on Web. Cloze runs on Web, Ios, Android.
What is ChurnZero best used for?
ChurnZero is most often used for customer success and churn prevention, customer health scoring and proactive risk detection, automated customer engagement through ai agents, customer renewal forecasting. Of those, customer success and churn prevention and customer health scoring and proactive risk detection are not what Cloze is typically brought in for.
What can ChurnZero do that Cloze cannot?
ChurnZero covers Real-time alerts, In-app messaging, Customer health scores, Journey automation. Cloze covers Contact management, Communication history, Relationship insights, Task management. Both handle Web support.
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Related pages

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