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CRM & Sales · head to head

Cloze vs CustomerSuccessBox

Cloze logo

Cloze

CRM & Sales

Relationship management for professionals

From
$50/month
Rated
-
Full reviewWebsite
C

CustomerSuccessBox

Customer Success

AI-Powered Customer Success for B2B SaaS

From
$499/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Cloze four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity; CustomerSuccessBox the vendor's own pricing page as captured by the Internet Archive on 22 September 2021 named three tiers, Grow, Business and Enterprise, starting from $499 per month with request-pricing beyond that, and stated custom integrations carry a fee starting from $49 per month per integration, with API and Gmail/G Suite integrations free
  • They diverge on capability: Cloze covers Contact management, CustomerSuccessBox covers AI health prediction.

Where they differ

Only the attributes on which Cloze and CustomerSuccessBox actually diverge.

Attributes where Cloze and CustomerSuccessBox differ
AttributeClozeCustomerSuccessBox
Starting price$50/month$499/month
PlatformsWeb, Ios, AndroidWeb
CategoryCRM & SalesCustomer Success
Founded20122018

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cloze

  • Contact management
  • Communication history
  • Relationship insights
  • Task management
  • Integration aggregation
  • Gmail
  • Outlook
  • LinkedIn

Only in CustomerSuccessBox

  • AI health prediction
  • Product adoption tracking
  • Renewal forecasting
  • Playbooks
  • Customer journey mapping
  • Salesforce
  • HubSpot
  • Intercom

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Cloze

  • CRM that builds contact records automatically from email and calendarnot CustomerSuccessBox
  • Tracking relationships and follow ups without manual data entrynot CustomerSuccessBox

CustomerSuccessBox

  • Customer Successnot Cloze
  • Ai Powerednot Cloze
  • B2b Saasnot Cloze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cloze

  • Four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity
  • Campaign automation, marketing mail and generative AI require the Business Platinum plan at $42 per user per month
  • Lead routing, sub team hierarchies and enterprise controls are Platinum only
  • Even the Business Gold plan at $29 per user excludes the matching engine and lead capture
  • The concierge service is an add on at $20 per user per month with a $500 monthly minimum
  • Every published rate assumes annual billing

CustomerSuccessBox

  • The vendor's own pricing page as captured by the Internet Archive on 22 September 2021 named three tiers, Grow, Business and Enterprise, starting from $499 per month with request-pricing beyond that, and stated custom integrations carry a fee starting from $49 per month per integration, with API and Gmail/G Suite integrations free

Pricing, plan by plan

Cloze

$50/month
  • Professional$50/month
    • Contact management
    • Communication history
    • Insights
  • Team$100/month
    • Everything in Professional
    • Team collaboration
    • Advanced analytics

CustomerSuccessBox

$499/month
  • Growth$499/month
    • AI health scores
    • Playbooks
    • Basic analytics
  • Enterprise$999/month
    • Advanced AI
    • Custom models
    • Premium support

Which should you pick?

Choose Cloze if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want communication history.
Cloze review

Choose CustomerSuccessBox if

  • You need ai health prediction.
  • You also want product adoption tracking.
CustomerSuccessBox review

Questions people ask

Is Cloze or CustomerSuccessBox better?
Neither clearly leads. Cloze starts at $50/month and CustomerSuccessBox at $499/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cloze or CustomerSuccessBox?
Cloze starts at $50/month and CustomerSuccessBox at $499/month.
Does Cloze or CustomerSuccessBox run on more platforms?
Cloze runs on Web, Ios, Android. CustomerSuccessBox runs on Web.
What is Cloze best used for?
Cloze is most often used for crm that builds contact records automatically from email and calendar, tracking relationships and follow ups without manual data entry. Of those, crm that builds contact records automatically from email and calendar and tracking relationships and follow ups without manual data entry are not what CustomerSuccessBox is typically brought in for.
What can Cloze do that CustomerSuccessBox cannot?
Cloze covers Contact management, Communication history, Relationship insights, Task management. CustomerSuccessBox covers AI health prediction, Product adoption tracking, Renewal forecasting, Playbooks. Both handle Web support.
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