Softwr

Software · head to head

Akita vs Countly

Akita logo

Akita

Software

Customer Success Without the Complexity

From
$160/month
Rated
-
Countly logo

Countly

Software

Product analytics for mobile and web

From
Free
Rated
-

The short version

  • Only Countly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Akita starts at $49 a month with no free tier, only a 14 day trial; Countly the private cloud plan starts at $175 a month and is described as usage based without stating the unit
  • They diverge on capability: Akita covers Health scores, Countly covers Event tracking.

Where they differ

Only the attributes on which Akita and Countly actually diverge.

Attributes where Akita and Countly differ
AttributeAkitaCountly
Starting price$160/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWebWeb, Mobile, Api
Founded20182012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Salesforce
  • HubSpot
  • Intercom

Only in Countly

  • Event tracking
  • Crash reporting
  • Analytics dashboard
  • User retention
  • Open-source
  • Cloud deployment
  • On-premise deployment
  • Mobile support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot Countly
  • Building health scores to flag at-risk accountsnot Countly
  • Segmenting customers and triggering automated playbooksnot Countly
  • Identifying expansion revenue opportunitiesnot Countly
  • Task and workflow management for CSMsnot Countly

Countly

  • Product analytics for mobile and web applicationsnot Akita
  • Self hosting analytics where data cannot leave the organisationnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Countly

  • The private cloud plan starts at $175 a month and is described as usage based without stating the unit
  • No event cap, data point limit or user limit is published for either paid plan
  • The self hosted Enterprise edition is custom priced and billed annually
  • Adaptivity and intelligence features are separately priced add ons on the cheaper plan

Pricing, plan by plan

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Countly

Free
  • Open SourceFree
    • Open-source
    • Self-hosted
    • Full features

Which should you pick?

Choose Akita if

  • You need health scores.
  • You also want customer segments.

Choose Countly if

  • You need event tracking.
  • You want to start without paying.
  • You work on Web, Mobile, Api.
  • You also want crash reporting.

Questions people ask

Is Akita or Countly better?
Neither clearly leads. Akita starts at $160/month and Countly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Countly?
Countly has a free tier; the other does not. Paid plans start at $160/month for Akita and Free for Countly.
Does Akita or Countly run on more platforms?
Akita runs on Web. Countly runs on Web, Mobile, Api.
Can I use Countly for free?
Yes. Countly has a free tier, so you can try it without paying. Akita starts at $160/month.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Countly is typically brought in for.
What can Akita do that Countly cannot?
Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Countly covers Event tracking, Crash reporting, Analytics dashboard, User retention. Both handle Web support.

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