Software · head to head
Akita vs Countly
The short version
- Only Countly has a free tier, so it costs nothing to try first.
- Each has a real cost: Akita starts at $49 a month with no free tier, only a 14 day trial; Countly the private cloud plan starts at $175 a month and is described as usage based without stating the unit
- They diverge on capability: Akita covers Health scores, Countly covers Event tracking.
Where they differ
Only the attributes on which Akita and Countly actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Akita
- Health scores
- Customer segments
- Lifecycle stages
- Alerts
- Custom metrics
- Salesforce
- HubSpot
- Intercom
Only in Countly
- Event tracking
- Crash reporting
- Analytics dashboard
- User retention
- Open-source
- Cloud deployment
- On-premise deployment
- Mobile support
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Akita
- Centralising customer data and product activity for a customer success teamnot Countly
- Building health scores to flag at-risk accountsnot Countly
- Segmenting customers and triggering automated playbooksnot Countly
- Identifying expansion revenue opportunitiesnot Countly
- Task and workflow management for CSMsnot Countly
Countly
- Product analytics for mobile and web applicationsnot Akita
- Self hosting analytics where data cannot leave the organisationnot Akita
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Akita
- Starts at $49 a month with no free tier, only a 14 day trial
- Tier breakdown above the entry price is not published
Countly
- The private cloud plan starts at $175 a month and is described as usage based without stating the unit
- No event cap, data point limit or user limit is published for either paid plan
- The self hosted Enterprise edition is custom priced and billed annually
- Adaptivity and intelligence features are separately priced add ons on the cheaper plan
Pricing, plan by plan
Akita
$160/month- Starter$160/month
- Health scores
- Basic integrations
- Alerts
- Professional$400/month
- Unlimited integrations
- Custom metrics
- API
Countly
Free- Open SourceFree
- Open-source
- Self-hosted
- Full features
Which should you pick?
Choose Countly if
- You need event tracking.
- You want to start without paying.
- You work on Web, Mobile, Api.
- You also want crash reporting.
Questions people ask
- Is Akita or Countly better?
- Neither clearly leads. Akita starts at $160/month and Countly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Akita or Countly?
- Countly has a free tier; the other does not. Paid plans start at $160/month for Akita and Free for Countly.
- Does Akita or Countly run on more platforms?
- Akita runs on Web. Countly runs on Web, Mobile, Api.
- Can I use Countly for free?
- Yes. Countly has a free tier, so you can try it without paying. Akita starts at $160/month.
- What is Akita best used for?
- Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Countly is typically brought in for.
- What can Akita do that Countly cannot?
- Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Countly covers Event tracking, Crash reporting, Analytics dashboard, User retention. Both handle Web support.
Related pages
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