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Software · head to head

Akita vs Crazy Egg

Akita logo

Akita

Software

Customer Success Without the Complexity

From
$160/month
Rated
-
Full reviewWebsite
Crazy Egg logo

Crazy Egg

Software

Website optimization with heatmaps

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akita starts at $49 a month with no free tier, only a 14 day trial; Crazy Egg the Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly
  • They diverge on capability: Akita covers Health scores, Crazy Egg covers Heatmaps.

Where they differ

Only the attributes on which Akita and Crazy Egg actually diverge.

Attributes where Akita and Crazy Egg differ
AttributeAkitaCrazy Egg
Starting price$160/month$29/month
Pricing modelsubscriptionUnknown
PlatformsWebWeb, API
Founded20182006

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Salesforce
  • Intercom
  • Stripe

Only in Crazy Egg

  • Heatmaps
  • Scrollmaps
  • Confetti Reports
  • A/B Testing
  • Session Recordings
  • Google Analytics
  • Shopify
  • WordPress

Both cover

  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot Crazy Egg
  • Building health scores to flag at-risk accountsnot Crazy Egg
  • Segmenting customers and triggering automated playbooksnot Crazy Egg
  • Identifying expansion revenue opportunitiesnot Crazy Egg
  • Task and workflow management for CSMsnot Crazy Egg

Crazy Egg

  • Click, scroll and move heatmaps on a pagenot Akita
  • Session recordings to see where visitors strugglenot Akita
  • A/B testing page variantsnot Akita
  • Snapshot reports comparing behaviour over timenot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Crazy Egg

  • The Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly
  • All plans are billed annually rather than monthly
  • There is no free tier, only a trial
  • Reaching 500,000 pageviews means the Pro plan at $249 a month

Pricing, plan by plan

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Crazy Egg

$29/month

No published plan breakdown. See the Crazy Egg review.

Which should you pick?

Choose Akita if

  • You need health scores.
  • You also want customer segments.
Akita review

Choose Crazy Egg if

  • You need heatmaps.
  • You work on Web, API.
  • You also want scrollmaps.
Crazy Egg review

Questions people ask

Is Akita or Crazy Egg better?
Neither clearly leads. Akita starts at $160/month and Crazy Egg at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Crazy Egg?
Akita starts at $160/month and Crazy Egg at $29/month.
Does Akita or Crazy Egg run on more platforms?
Akita runs on Web. Crazy Egg runs on Web, API.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Crazy Egg is typically brought in for.
What can Akita do that Crazy Egg cannot?
Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Crazy Egg covers Heatmaps, Scrollmaps, Confetti Reports, A/B Testing. Both handle HubSpot, Web support.

Answered from the vendors’ own pages

Crazy Egg: How is Crazy Egg priced?

Crazy Egg starts at $29/month for 5,000 tracked pageviews and 50 recordings. Pricing scales to $599/month for Enterprise tier. A/B testing available from $99 plan up. Annual billing required with no monthly option. 30-day free trial available.

Source
Crazy Egg: What features does Crazy Egg include?

Crazy Egg provides heatmaps showing user clicks and scrolls, session recordings, A/B testing from the Plus tier up, and unlimited domains and team members across all plans.

Source
Crazy Egg: Does Crazy Egg offer a free trial?

Yes, Crazy Egg offers a 30-day free trial for all new users to test heatmaps and session recordings before committing to a paid plan.

Source
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