Softwr

Software · head to head

Countly vs Vitally

Countly logo

Countly

Software

Product analytics for mobile and web

From
Free
Rated
-
Full reviewWebsite
Vitally logo

Vitally

Software

Customer Success for High-Growth B2B SaaS

From
$299/month
Rated
-
Full reviewWebsite

The short version

  • Only Countly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Countly the private cloud plan starts at $175 a month and is described as usage based without stating the unit; Vitally high minimum pricing around $299/month may be prohibitive for early-stage companies
  • They diverge on capability: Countly covers Event tracking, Vitally covers Product analytics.

Where they differ

Only the attributes on which Countly and Vitally actually diverge.

Attributes where Countly and Vitally differ
AttributeCountlyVitally
Starting priceFree$299/month
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsWeb, Mobile, ApiWeb, API
Founded20122017

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Countly

  • Event tracking
  • Crash reporting
  • Analytics dashboard
  • User retention
  • Open-source
  • Cloud deployment
  • On-premise deployment
  • Mobile support

Only in Vitally

  • Product analytics
  • Health scores
  • Task management
  • Automation
  • Customer hubs
  • Salesforce
  • HubSpot
  • Intercom

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Countly

  • Product analytics for mobile and web applicationsnot Vitally
  • Self hosting analytics where data cannot leave the organisationnot Vitally

Vitally

  • Customer Successnot Countly
  • Product Analyticsnot Countly
  • B2b Saasnot Countly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Countly

  • The private cloud plan starts at $175 a month and is described as usage based without stating the unit
  • No event cap, data point limit or user limit is published for either paid plan
  • The self hosted Enterprise edition is custom priced and billed annually
  • Adaptivity and intelligence features are separately priced add ons on the cheaper plan

Vitally

  • High minimum pricing around $299/month may be prohibitive for early-stage companies
  • Custom pricing requires sales conversations, making budget transparency difficult
  • Prefers multi-year contracts, limiting flexibility for shorter commitment terms

Pricing, plan by plan

Countly

Free
  • Open SourceFree
    • Open-source
    • Self-hosted
    • Full features

Vitally

$299/month

No published plan breakdown. See the Vitally review.

Which should you pick?

Choose Countly if

  • You need event tracking.
  • You want to start without paying.
  • You work on Web, Mobile, Api.
  • You also want crash reporting.
Countly review

Choose Vitally if

  • You need product analytics.
  • You work on Web, API.
  • You also want health scores.
Vitally review

Questions people ask

Is Countly or Vitally better?
Neither clearly leads. Countly starts at Free and Vitally at $299/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Countly or Vitally?
Countly has a free tier; the other does not. Paid plans start at Free for Countly and $299/month for Vitally.
Does Countly or Vitally run on more platforms?
Countly runs on Web, Mobile, Api. Vitally runs on Web, API.
Can I use Countly for free?
Yes. Countly has a free tier, so you can try it without paying. Vitally starts at $299/month.
What is Countly best used for?
Countly is most often used for product analytics for mobile and web applications, self hosting analytics where data cannot leave the organisation. Of those, product analytics for mobile and web applications and self hosting analytics where data cannot leave the organisation are not what Vitally is typically brought in for.
What can Countly do that Vitally cannot?
Countly covers Event tracking, Crash reporting, Analytics dashboard, User retention. Vitally covers Product analytics, Health scores, Task management, Automation. Both handle Web support.

Answered from the vendors’ own pages

Vitally: How is Vitally priced?

Vitally starts at approximately $299/month and scales based on account volume, seats, and features. Pricing is custom-quoted, and Vitally prefers multi-year contracts offering 15-30% discounts compared to 12-month terms.

Source
Vitally: What is Vitally's core approach to customer success?

Vitally combines customer data from CRMs, product analytics, billing, and support tools into a single source of truth. The platform centers on work management features like Hubs (team workspaces), Projects, Docs, and AI-powered Playbooks.

Source
Vitally: Does Vitally have AI capabilities?

Yes, Vitally includes an AI Copilot that assists with task automation, playbook generation, and insights across customer success workflows.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Countly

More on Vitally

Keep looking

Other head to heads