Softwr

Software · head to head

Amity vs Countly

Amity logo

Amity

Software

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
Countly logo

Countly

Software

Product analytics for mobile and web

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Countly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Countly the private cloud plan starts at $175 a month and is described as usage based without stating the unit
  • They diverge on capability: Amity covers Health scores, Countly covers Event tracking.

Where they differ

Only the attributes on which Amity and Countly actually diverge.

Attributes where Amity and Countly differ
AttributeAmityCountly
Starting price$300/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWebWeb, Mobile, Api
Founded20142012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • Salesforce
  • HubSpot
  • Slack

Only in Countly

  • Event tracking
  • Crash reporting
  • Analytics dashboard
  • User retention
  • Open-source
  • Cloud deployment
  • On-premise deployment
  • Mobile support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot Countly
  • Smbnot Countly
  • Ease Of Usenot Countly

Countly

  • Product analytics for mobile and web applicationsnot Amity
  • Self hosting analytics where data cannot leave the organisationnot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Countly

  • The private cloud plan starts at $175 a month and is described as usage based without stating the unit
  • No event cap, data point limit or user limit is published for either paid plan
  • The self hosted Enterprise edition is custom priced and billed annually
  • Adaptivity and intelligence features are separately priced add ons on the cheaper plan

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Countly

Free
  • Open SourceFree
    • Open-source
    • Self-hosted
    • Full features

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose Countly if

  • You need event tracking.
  • You want to start without paying.
  • You work on Web, Mobile, Api.
  • You also want crash reporting.
Countly review

Questions people ask

Is Amity or Countly better?
Neither clearly leads. Amity starts at $300/month and Countly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Countly?
Countly has a free tier; the other does not. Paid plans start at $300/month for Amity and Free for Countly.
Does Amity or Countly run on more platforms?
Amity runs on Web. Countly runs on Web, Mobile, Api.
Can I use Countly for free?
Yes. Countly has a free tier, so you can try it without paying. Amity starts at $300/month.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what Countly is typically brought in for.
What can Amity do that Countly cannot?
Amity covers Health scores, Customer segments, Playbooks, Task management. Countly covers Event tracking, Crash reporting, Analytics dashboard, User retention. Both handle Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Amity

More on Countly

Keep looking

Other head to heads