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Telecommunications · head to head

Aircall vs HubSpot Service Hub

Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Free plan
No
Full reviewWebsite
HubSpot Service Hub logo

HubSpot Service Hub

Customer Support

Customer service software for scaling companies

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; HubSpot Service Hub the free tier is capped at 2 users
  • They diverge on capability: Aircall covers Cloud phone, HubSpot Service Hub covers Ticketing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Aircall and HubSpot Service Hub actually diverge.

Attributes where Aircall and HubSpot Service Hub differ
AttributeAircallHubSpot Service Hub
Starting price$30/monthFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWeb, Ios, Android, DesktopWeb, Ios, Android
CategoryTelecommunicationsCustomer Support
Founded20142006

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Analytics
  • Call recording
  • Integrations
  • HubSpot

Only in HubSpot Service Hub

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversational bots
  • Reporting
  • HubSpot CRM
  • Slack

Both cover

  • Salesforce
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot HubSpot Service Hub
  • Call routing, IVR and shared numbersnot HubSpot Service Hub
  • Logging calls against CRM records through integrationsnot HubSpot Service Hub
  • Power dialling outbound lists on the Professional tiernot HubSpot Service Hub
  • SMS and MMS alongside voicenot HubSpot Service Hub

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot Aircall
  • Knowledge base and customer self-servicenot Aircall
  • Live chat and chatbots on a websitenot Aircall
  • Customer feedback surveys and CSATnot Aircall
  • Support reporting tied into the HubSpot CRMnot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

HubSpot Service Hub

Free
  • FreeFree
    • Contact management
    • Ticketing
    • Team email
  • Starter$10/month
    • Simple ticket automation
    • Multiple ticket pipelines
    • Live chat
  • Professional$100/month
    • Help desk workspace
    • Customer success workspace
    • Customer agent
  • Enterprise$150/month
    • Skill-based routing
    • Conditional SLAs
    • Customer journey analytics

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HubSpot Service Hub review

Questions people ask

Is Aircall or HubSpot Service Hub better?
Neither clearly leads. Aircall starts at $30/month and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or HubSpot Service Hub?
HubSpot Service Hub has a free tier; the other does not. Paid plans start at $30/month for Aircall and Free for HubSpot Service Hub.
Does Aircall or HubSpot Service Hub run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. HubSpot Service Hub runs on Web, Ios, Android.
Can I use HubSpot Service Hub for free?
Yes. HubSpot Service Hub has a free tier, so you can try it without paying. Aircall starts at $30/month.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what HubSpot Service Hub is typically brought in for.
What can Aircall do that HubSpot Service Hub cannot?
Aircall covers Cloud phone, IVR, Call routing, Power dialer. HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat. Both handle Salesforce, SOC2, GDPR, Web support.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
HubSpot Service Hub: How much does HubSpot Service Hub cost per user?

Free plan at $0/month. Starter at $10/month per seat (new customers; regular $20/month), Professional at $100/month per seat, Enterprise at $150/month per seat.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
HubSpot Service Hub: What is the free trial length for HubSpot Service Hub?

A 14-day free trial is available for evaluating Service Hub functionality before commitment to a paid plan.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
HubSpot Service Hub: Does HubSpot Service Hub have a free permanent plan?

Yes, the free plan includes contact management, ticketing, and team email features at $0/month with no credit card required.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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