Softwr

Telecommunications · head to head

Aircall vs Document360

Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Free plan
No
Full reviewWebsite
Document360 logo

Document360

Customer Support

Self-service knowledge base software for product documentation

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Document360 no published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • They diverge on capability: Aircall covers Cloud phone, Document360 covers Category Manager.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Aircall and Document360 actually diverge.

Attributes where Aircall and Document360 differ
AttributeAircallDocument360
Starting price$30/monthOn request
Pricing modelUnknownquote
PlatformsWeb, Ios, Android, Desktopweb
CategoryTelecommunicationsCustomer Support
Founded2014Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Call recording
  • Integrations
  • Salesforce
  • HubSpot

Only in Document360

  • Category Manager
  • Eddy AI
  • Article Revision History
  • SSO & Role-Based Access
  • Multi-language Support
  • API Documentation Tools

Both cover

  • Analytics

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot Document360
  • Call routing, IVR and shared numbersnot Document360
  • Logging calls against CRM records through integrationsnot Document360
  • Power dialling outbound lists on the Professional tiernot Document360
  • SMS and MMS alongside voicenot Document360

Document360

  • Product and API documentationnot Aircall
  • Internal knowledge managementnot Aircall
  • Customer self-service supportnot Aircall
  • Multi-language documentation portalsnot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Document360

  • No published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • Requires a sales quote process rather than instant self-service signup for paid plans.
  • Advanced AI features are usage-metered and may require additional purchases.
  • Smaller teams may find the enterprise-oriented feature set more complex than needed.

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Document360

On request
  • Custom$undefined/month
    • Team accounts
    • Workspaces
    • Languages

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose Document360 if

  • You need category manager.
  • You work on web.
  • You also want eddy ai.
Document360 review

Questions people ask

Is Aircall or Document360 better?
Neither clearly leads. Aircall starts at $30/month and Document360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Document360?
Aircall starts at $30/month and Document360 at On request.
Does Aircall or Document360 run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. Document360 runs on web.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Document360 is typically brought in for.
What can Aircall do that Document360 cannot?
Aircall covers Cloud phone, IVR, Call routing, Power dialer. Document360 covers Category Manager, Eddy AI, Article Revision History, SSO & Role-Based Access. Both handle Analytics.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Document360: How is Document360 pricing determined?

Pricing is customized rather than tiered flat-rate, based on team accounts, workspaces, languages, SSO/security needs, knowledge base privacy model, and AI Suite usage.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Document360: Is there a free trial?

Yes, Document360 offers a 14-day free trial with full feature access and no credit card required.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Document360: What compliance and security features are included?

All plans include SOC 2 Type II compliance, SSL encryption, and security features such as roles, permissions, and SSO.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
Share

Related pages

More on Aircall

More on Document360

Keep looking

Other head to heads