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8x8 Contact Center vs ManageEngine ServiceDesk Plus

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
M

ManageEngine ServiceDesk Plus

Software

IT help desk and ITSM software

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; ManageEngine ServiceDesk Plus cMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Where they differ

Only the attributes on which 8x8 Contact Center and ManageEngine ServiceDesk Plus actually diverge.

Attributes where 8x8 Contact Center and ManageEngine ServiceDesk Plus differ
Attribute8x8 Contact CenterManageEngine ServiceDesk Plus
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded1987Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in ManageEngine ServiceDesk Plus

Nothing recorded that 8x8 Contact Center does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot ManageEngine ServiceDesk Plus
  • Contact centernot ManageEngine ServiceDesk Plus
  • Remote worknot ManageEngine ServiceDesk Plus
  • Customer supportnot ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

No use cases recorded yet. See the ManageEngine ServiceDesk Plus review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

ManageEngine ServiceDesk Plus

  • CMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

ManageEngine ServiceDesk Plus

On request

No published plan breakdown. See the ManageEngine ServiceDesk Plus review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose ManageEngine ServiceDesk Plus if

Nothing in the data separates ManageEngine ServiceDesk Plus from 8x8 Contact Center on the points above - pick on price and on how each one feels to use.

ManageEngine ServiceDesk Plus review

Questions people ask

Is 8x8 Contact Center or ManageEngine ServiceDesk Plus better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and ManageEngine ServiceDesk Plus at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or ManageEngine ServiceDesk Plus?
8x8 Contact Center starts at $85/month and ManageEngine ServiceDesk Plus at On request.
Does 8x8 Contact Center or ManageEngine ServiceDesk Plus run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. ManageEngine ServiceDesk Plus runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what ManageEngine ServiceDesk Plus is typically brought in for.
What can 8x8 Contact Center do that ManageEngine ServiceDesk Plus cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD.
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