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Software · head to head

Freshdesk vs ManageEngine ServiceDesk Plus

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
M

ManageEngine ServiceDesk Plus

Software

IT help desk and ITSM software

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; ManageEngine ServiceDesk Plus cMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Where they differ

Only the attributes on which Freshdesk and ManageEngine ServiceDesk Plus actually diverge.

Attributes where Freshdesk and ManageEngine ServiceDesk Plus differ
AttributeFreshdeskManageEngine ServiceDesk Plus
Starting price$19/monthOn request
Founded2010Unknown

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Freshdesk does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot ManageEngine ServiceDesk Plus
  • Customer support portal and knowledge basenot ManageEngine ServiceDesk Plus
  • Multi-channel support coordinationnot ManageEngine ServiceDesk Plus
  • AI-assisted support agent interactionnot ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

No use cases recorded yet. See the ManageEngine ServiceDesk Plus review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

ManageEngine ServiceDesk Plus

  • CMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

ManageEngine ServiceDesk Plus

On request

No published plan breakdown. See the ManageEngine ServiceDesk Plus review.

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose ManageEngine ServiceDesk Plus if

Nothing in the data separates ManageEngine ServiceDesk Plus from Freshdesk on the points above - pick on price and on how each one feels to use.

ManageEngine ServiceDesk Plus review

Questions people ask

Is Freshdesk or ManageEngine ServiceDesk Plus better?
Neither clearly leads. Freshdesk starts at $19/month and ManageEngine ServiceDesk Plus at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or ManageEngine ServiceDesk Plus?
Freshdesk starts at $19/month and ManageEngine ServiceDesk Plus at On request.
Does Freshdesk or ManageEngine ServiceDesk Plus run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what ManageEngine ServiceDesk Plus is typically brought in for.
What can Freshdesk do that ManageEngine ServiceDesk Plus cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration.
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