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Software · head to head

8x8 Contact Center vs Zoho Desk

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Zoho Desk logo

Zoho Desk

Software

Context-aware help desk software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zoho Desk has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Zoho Desk free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats
  • They diverge on capability: 8x8 Contact Center covers Voice, Zoho Desk covers Ticket management.

Where they differ

Only the attributes on which 8x8 Contact Center and Zoho Desk actually diverge.

Attributes where 8x8 Contact Center and Zoho Desk differ
Attribute8x8 Contact CenterZoho Desk
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19871996

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Zoho Desk

  • Ticket management
  • Multi-channel support
  • AI assistant
  • Automation
  • Knowledge base
  • Reporting
  • Zoho CRM
  • Slack

Both cover

  • Salesforce
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Zoho Desk
  • Contact centernot Zoho Desk
  • Remote worknot Zoho Desk
  • Customer supportnot Zoho Desk

Zoho Desk

  • Multi-channel supportnot 8x8 Contact Center
  • IT help desknot 8x8 Contact Center
  • Customer servicenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Zoho Desk

  • Free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Zoho Desk

Free
  • FreeFree
    • 3 agents
    • Email ticketing
    • Help center
  • Standard$14/month
    • Social channels
    • Workflow automation
    • Customer happiness ratings
  • Professional$23/month
    • Multi-department
    • Round-robin assignment
    • Custom fields
  • Enterprise$40/month
    • AI Zia
    • Multi-brand help center
    • Advanced analytics

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Zoho Desk if

  • You need ticket management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want multi-channel support.
Zoho Desk review

Questions people ask

Is 8x8 Contact Center or Zoho Desk better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Zoho Desk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Zoho Desk?
Zoho Desk has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Zoho Desk.
Does 8x8 Contact Center or Zoho Desk run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Zoho Desk runs on Web, Ios, Android.
Can I use Zoho Desk for free?
Yes. Zoho Desk has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Zoho Desk is typically brought in for.
What can 8x8 Contact Center do that Zoho Desk cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Zoho Desk covers Ticket management, Multi-channel support, AI assistant, Automation. Both handle Salesforce, SOC2, GDPR, Web support.
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