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HappyFox vs ManageEngine ServiceDesk Plus

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
M

ManageEngine ServiceDesk Plus

Software

IT help desk and ITSM software

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; ManageEngine ServiceDesk Plus cMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Where they differ

Only the attributes on which HappyFox and ManageEngine ServiceDesk Plus actually diverge.

Attributes where HappyFox and ManageEngine ServiceDesk Plus differ
AttributeHappyFoxManageEngine ServiceDesk Plus
Starting price$29/monthOn request
PlatformsWeb, Ios, AndroidWeb
Founded2012Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Only in ManageEngine ServiceDesk Plus

Nothing recorded that HappyFox does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot ManageEngine ServiceDesk Plus
  • Managing internal and customer support requests in one queuenot ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

No use cases recorded yet. See the ManageEngine ServiceDesk Plus review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

ManageEngine ServiceDesk Plus

  • CMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

ManageEngine ServiceDesk Plus

On request

No published plan breakdown. See the ManageEngine ServiceDesk Plus review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose ManageEngine ServiceDesk Plus if

Nothing in the data separates ManageEngine ServiceDesk Plus from HappyFox on the points above - pick on price and on how each one feels to use.

ManageEngine ServiceDesk Plus review

Questions people ask

Is HappyFox or ManageEngine ServiceDesk Plus better?
Neither clearly leads. HappyFox starts at $29/month and ManageEngine ServiceDesk Plus at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or ManageEngine ServiceDesk Plus?
HappyFox starts at $29/month and ManageEngine ServiceDesk Plus at On request.
Does HappyFox or ManageEngine ServiceDesk Plus run on more platforms?
HappyFox runs on Web, Ios, Android. ManageEngine ServiceDesk Plus runs on Web.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what ManageEngine ServiceDesk Plus is typically brought in for.
What can HappyFox do that ManageEngine ServiceDesk Plus cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management.
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