Software · pricing
Genesys Cloud pricing
Genesys Cloud publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $75/month
- Model
- Subscription
- Tiers
- 3
- Free tier
- Not on record
Genesys Cloud plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Genesys Cloud CX 1 | $75/month | 3 | Entry tier |
| Genesys Cloud CX 2 | $110/month | 3 | +$35/month, 3 more features |
| Genesys Cloud CX 3 | $140/month | 3 | +$30/month, 3 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Genesys Cloud CX 1
$75/monthThe entry tier. It covers voice, ivr, callback.
Genesys Cloud CX 2
$110/monthOver Genesys Cloud CX 1, this tier adds:
- CX 1 + Digital
- Quality management
- WFM
Genesys Cloud CX 3
$140/monthOver Genesys Cloud CX 2, this tier adds:
- CX 2 + Analytics
- Advanced AI
- Journey management
What the product covers
The full Genesys Cloud feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Omnichannel
- ACD
- IVR
- Predictive engagement
- WFM
- Quality management
- Bots
Integrations
- Salesforce
- Microsoft Dynamics
- Zendesk
- SAP
- AWS
Security
- SOC2
- ISO27001
- HIPAA
- PCI DSS
- FedRAMP
Platform
- Web support
- Desktop support
- Ios support
- Android support
People bring Genesys Cloud in for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. If that is not the job you are buying for, the alternatives to Genesys Cloud are worth a look before you commit to a tier.
Before you pay for Genesys Cloud
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $75/month and $140/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Genesys Cloud against the tools that do have one before committing.
Genesys Cloud runs on web, desktop, ios, android, and is published by Genesys of San Francisco, CA. The full record is on the Genesys Cloud review.
Genesys Cloud pricing questions
- How much does Genesys Cloud cost?
- Genesys Cloud publishes 3 tiers, from $75/month for Genesys Cloud CX 1 up to $140/month for Genesys Cloud CX 3. The cheapest paid tier is $75/month.
- Does Genesys Cloud have a free plan?
- Not on the record we hold: Genesys Cloud is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Genesys Cloud CX 1 and Genesys Cloud CX 2 on Genesys Cloud?
- Genesys Cloud CX 2 costs $110/month against $75/month, and adds cx 1 + digital, quality management, wfm.
- Is the Genesys Cloud CX 3 plan on Genesys Cloud worth it?
- That depends entirely on whether you need what it adds, which on the published record is cx 2 + analytics, advanced ai, journey management. It costs $140/month against $75/month for Genesys Cloud CX 1. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with Genesys Cloud?
- The record lists 21 features across 4 areas: core, integrations, security, platform. In practice it is brought in for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations.
- Does Genesys Cloud charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Genesys Cloud prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Genesys Cloud against before paying?
- Nothing else in this directory is filed close enough to Genesys Cloud to make a useful price comparison.