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Software · head to head

8x8 Contact Center vs Awin

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Awin logo

Awin

Software

Global affiliate network with 1M+ publishers

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Awin has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Awin pricing not published, available by quote only
  • They diverge on capability: 8x8 Contact Center covers Voice, Awin covers Global publisher network.

Where they differ

Only the attributes on which 8x8 Contact Center and Awin actually diverge.

Attributes where 8x8 Contact Center and Awin differ
Attribute8x8 Contact CenterAwin
Starting price$85/monthFree
Pricing modelsubscriptionquote
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Mobile
Founded19872000

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Awin

  • Global publisher network
  • Cross-device tracking
  • Payment processing
  • Compliance tools
  • Publisher recruitment
  • Shopify
  • Magento
  • WooCommerce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Awin
  • Contact centernot Awin
  • Remote worknot Awin
  • Customer supportnot Awin

Awin

  • Affiliate network for content creators and publishersnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Awin

  • Pricing not published, available by quote only
  • Commission structure and payment thresholds not disclosed

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Awin

Free

No published plan breakdown. See the Awin review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Awin if

  • You need global publisher network.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want cross-device tracking.
Awin review

Questions people ask

Is 8x8 Contact Center or Awin better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Awin at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Awin?
Awin has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Awin.
Does 8x8 Contact Center or Awin run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Awin runs on Web, Mobile.
Can I use Awin for free?
Yes. Awin has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Awin is typically brought in for.
What can 8x8 Contact Center do that Awin cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Awin covers Global publisher network, Cross-device tracking, Payment processing, Compliance tools. Both handle Web support.
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Related pages

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