Softwr

Customer Support · head to head

8x8 Contact Center vs Reachdesk

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Reachdesk logo

Reachdesk

Affiliate Marketing

B2B gifting and direct mail platform

From
$20000/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Reachdesk plans start at $20,000 per year, and the Core tier caps at roughly 50 gifts per month with only 5 users and 1 warehouse
  • They diverge on capability: 8x8 Contact Center covers Voice, Reachdesk covers Global fulfillment.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Reachdesk actually diverge.

Attributes where 8x8 Contact Center and Reachdesk differ
Attribute8x8 Contact CenterReachdesk
Starting price$85/month$20000/year
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportAffiliate Marketing
Founded19872018

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Reachdesk

  • Global fulfillment
  • Gift marketplace
  • Handwritten notes
  • eGifts
  • Campaign analytics
  • Outreach
  • Marketo
  • Pardot

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Reachdesk
  • Contact centernot Reachdesk
  • Remote worknot Reachdesk
  • Customer supportnot Reachdesk

Reachdesk

  • B2B corporate gifting and direct mail campaigns for sales and marketing teamsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Reachdesk

  • Plans start at $20,000 per year, and the Core tier caps at roughly 50 gifts per month with only 5 users and 1 warehouse
  • Swag sourcing carries a $2,500 minimum order

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Reachdesk

$20000/year
  • Core Plan$undefined/mo
    • Approximately 50 gifts per month
    • 5 users, 1 team
    • 1 warehouse access
  • Plus Plan$undefined/mo
    • Approximately 100 gifts per month
    • Up to 10 users, 2 teams
    • 2 warehouses access
  • Premium Plan$undefined/mo
    • 100+ gifts per month
    • 15 users, multiple teams
    • 3+ warehouses access

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Reachdesk if

  • You need global fulfillment.
  • You also want gift marketplace.
Reachdesk review

Questions people ask

Is 8x8 Contact Center or Reachdesk better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Reachdesk at $20000/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Reachdesk?
8x8 Contact Center starts at $85/month and Reachdesk at $20000/year.
Does 8x8 Contact Center or Reachdesk run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Reachdesk runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Reachdesk is typically brought in for.
What can 8x8 Contact Center do that Reachdesk cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Reachdesk covers Global fulfillment, Gift marketplace, Handwritten notes, eGifts. Both handle Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

Reachdesk: How much does Reachdesk cost?

Reachdesk operates on annual subscription with Core Plan starting at $20,000/year. Plus and Premium plans require custom quotes based on team size and requirements.

Source
Reachdesk: Is there a free version of Reachdesk?

No. Reachdesk does not offer a free tier or trial. Pricing starts at $20,000/year for the Core Plan.

Source
Reachdesk: What is included in Reachdesk's Core Plan?

Core Plan at $20,000/year includes approximately 50 gifts per month, 5 users, 1 team, 1 warehouse access, and access to 1 region eGift marketplace.

Source
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