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Software · head to head

8x8 Contact Center vs CAKE

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
CAKE logo

CAKE

Software

Performance marketing software by Accelerize

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; CAKE pricing is not published and requires a demo
  • They diverge on capability: 8x8 Contact Center covers Voice, CAKE covers Real-time tracking.

Where they differ

Only the attributes on which 8x8 Contact Center and CAKE actually diverge.

Attributes where 8x8 Contact Center and CAKE differ
Attribute8x8 Contact CenterCAKE
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in CAKE

  • Real-time tracking
  • Advanced fraud detection
  • Multi-channel attribution
  • Pixel management
  • API access
  • Major ad networks
  • Payment processors

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot CAKE
  • Contact centernot CAKE
  • Remote worknot CAKE
  • Customer supportnot CAKE

CAKE

  • Affiliate and partner performance trackingnot 8x8 Contact Center
  • Lead distribution to buyers in real timenot 8x8 Contact Center
  • Attribution across performance marketing channelsnot 8x8 Contact Center
  • Managing an affiliate network's publishers and advertisersnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

CAKE

  • Pricing is not published and requires a demo
  • Ownership is not stated on the site, which matters for a platform holding performance marketing data

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

CAKE

On request
  • EnterpriseFree
    • Custom pricing
    • Full platform
    • Dedicated support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose CAKE if

  • You need real-time tracking.
  • You also want advanced fraud detection.
CAKE review

Questions people ask

Is 8x8 Contact Center or CAKE better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and CAKE at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or CAKE?
8x8 Contact Center starts at $85/month and CAKE at On request.
Does 8x8 Contact Center or CAKE run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. CAKE runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what CAKE is typically brought in for.
What can 8x8 Contact Center do that CAKE cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. CAKE covers Real-time tracking, Advanced fraud detection, Multi-channel attribution, Pixel management. Both handle Salesforce, Web support.
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