Softwr

Customer Support · head to head

8x8 Contact Center vs Amazon Associates

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Amazon Associates logo

Amazon Associates

Affiliate Marketing

The world's largest affiliate marketing program

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Associates has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Amazon Associates commission rates are among the lowest in affiliate marketing at 4-20% by category
  • They diverge on capability: 8x8 Contact Center covers Voice, Amazon Associates covers Product linking tools.

Where they differ

Only the attributes on which 8x8 Contact Center and Amazon Associates actually diverge.

Attributes where 8x8 Contact Center and Amazon Associates differ
Attribute8x8 Contact CenterAmazon Associates
Starting price$85/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Browser plugin, Mobile browser
CategoryCustomer SupportAffiliate Marketing
Founded19871996

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Amazon Associates

  • Product linking tools
  • Native shopping ads
  • SiteStripe toolbar
  • Commission tracking
  • Real-time reporting
  • WordPress
  • Blogger
  • YouTube

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Amazon Associates
  • Contact centernot Amazon Associates
  • Remote worknot Amazon Associates
  • Customer supportnot Amazon Associates

Amazon Associates

  • affiliate marketing managementnot 8x8 Contact Center
  • Workflow automationnot 8x8 Contact Center
  • Reportingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Amazon Associates

  • Commission rates are among the lowest in affiliate marketing at 4-20% by category
  • Requires $100 minimum earnings threshold before payment is issued
  • Cookie duration limited to 24 hours for click tracking, compared to 60-90 days at competitors

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Amazon Associates

Free

No published plan breakdown. See the Amazon Associates review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Amazon Associates if

  • You need product linking tools.
  • You want to start without paying.
  • You work on Web, Browser plugin, Mobile browser.
  • You also want native shopping ads.
Amazon Associates review

Questions people ask

Is 8x8 Contact Center or Amazon Associates better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Amazon Associates at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Amazon Associates?
Amazon Associates has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Amazon Associates.
Does 8x8 Contact Center or Amazon Associates run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Amazon Associates runs on Web, Browser plugin, Mobile browser.
Can I use Amazon Associates for free?
Yes. Amazon Associates has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Amazon Associates is typically brought in for.
What can 8x8 Contact Center do that Amazon Associates cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Amazon Associates covers Product linking tools, Native shopping ads, SiteStripe toolbar, Commission tracking. Both handle Web support.

Answered from the vendors’ own pages

Amazon Associates: Is it free to join Amazon Associates?

Yes. There are no signup fees, monthly costs, or commissions paid to Amazon. Joining and participation are completely free.

Source
Amazon Associates: How long does a click cookie last?

Amazon gives you 24 hours to earn a commission once a visitor clicks an affiliate link. You also earn a commission if a person adds a product to their cart within 24 hours and purchases it within 90 days.

Source
Amazon Associates: What are the commission rates?

Commission rates vary by product category. Amazon Games earns 20%, Luxury Beauty at 10%, Kitchen at 4.5%, and All Other Categories at 4%. Commission rates change frequently.

Source
Amazon Associates: How often does Amazon pay affiliates?

Amazon Associates provides reports updated hourly for most orders. Earnings can be tracked in real-time through the Associates Central dashboard. Payments are issued monthly if earnings exceed $100.

Source
Amazon Associates: Can I earn commissions internationally?

Yes. Amazon Associates operates in multiple countries. OneLink allows US Associates to earn commissions internationally by automatically directing customers to their local Amazon store.

Source
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