Softwr

Customer Support · head to head

8x8 Contact Center vs Talkable

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Talkable logo

Talkable

Affiliate Marketing

Referral marketing for e-commerce growth

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Talkable no monthly billing option; requires minimum annual commitment with no month-to-month testing available
  • They diverge on capability: 8x8 Contact Center covers Voice, Talkable covers A/B testing.

Where they differ

Only the attributes on which 8x8 Contact Center and Talkable actually diverge.

Attributes where 8x8 Contact Center and Talkable differ
Attribute8x8 Contact CenterTalkable
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportAffiliate Marketing
Founded19872010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Talkable

  • A/B testing
  • Fraud prevention
  • Personalization engine
  • Multi-channel sharing
  • Detailed analytics
  • Shopify
  • Magento
  • Klaviyo

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Talkable
  • Contact centernot Talkable
  • Remote worknot Talkable
  • Customer supportnot Talkable

Talkable

  • affiliate marketing managementnot 8x8 Contact Center
  • Workflow automationnot 8x8 Contact Center
  • Reportingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Talkable

  • No monthly billing option; requires minimum annual commitment with no month-to-month testing available
  • Custom pricing with no public rates; every quote requires a demo and consultation
  • Advanced A/B testing requires dedicated growth team to design and analyze experiments

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Talkable

On request
  • GrowthFree
    • Custom pricing
    • Full feature access
    • Dedicated CSM

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Talkable if

  • You need a/b testing.
  • You also want fraud prevention.
Talkable review

Questions people ask

Is 8x8 Contact Center or Talkable better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Talkable at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Talkable?
8x8 Contact Center starts at $85/month and Talkable at On request.
Does 8x8 Contact Center or Talkable run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Talkable runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Talkable is typically brought in for.
What can 8x8 Contact Center do that Talkable cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Talkable covers A/B testing, Fraud prevention, Personalization engine, Multi-channel sharing. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Talkable: Does Talkable offer a free trial or free tier?

No. Talkable does not offer a free tier or free trial. The platform requires a minimum annual commitment with custom pricing ranging from $12,000 to $30,000+ per year.

Source
Talkable: What platforms does Talkable integrate with?

Talkable integrates with major e-commerce platforms including Shopify, WooCommerce, and custom solutions via API webhooks. It was the first integration offered on Shopify.

Source
Talkable: What fraud prevention does Talkable provide?

Talkable provides best-in-class fraud intelligence with a track record of preventing $110M+ in fraud across customer campaigns, with advanced detection built into the platform.

Source
Talkable: How is Talkable's performance measured?

Talkable powers over $3B in referral revenue for 250+ brands with an average ROI of 41x, with detailed dashboards and reporting for tracking program performance.

Source
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