Softwr

Customer Support · head to head

8x8 Contact Center vs GrowSurf

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
GrowSurf logo

GrowSurf

Affiliate Marketing

Referral software for tech companies

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only GrowSurf has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; GrowSurf startup tier limited to 1 referral program
  • They diverge on capability: 8x8 Contact Center covers Voice, GrowSurf covers Referral tracking.

Where they differ

Only the attributes on which 8x8 Contact Center and GrowSurf actually diverge.

Attributes where 8x8 Contact Center and GrowSurf differ
Attribute8x8 Contact CenterGrowSurf
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportAffiliate Marketing
Founded19872017

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in GrowSurf

  • Referral tracking
  • Automated rewards
  • Fraud detection
  • Custom branding
  • Developer API
  • Intercom
  • Segment
  • Stripe

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot GrowSurf
  • Contact centernot GrowSurf
  • Remote worknot GrowSurf
  • Customer supportnot GrowSurf

GrowSurf

  • Launching customer referral programs without engineering overheadnot 8x8 Contact Center
  • White-label referral systems matching brand appearancenot 8x8 Contact Center
  • AI-powered reward suggestions and promotional copy generationnot 8x8 Contact Center
  • Integrations with Zapier, Stripe, HubSpot, Slack, PayPal, Salesforcenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

GrowSurf

  • Startup tier limited to 1 referral program
  • Startup and Business tiers include only email support, not real-time
  • Requires upgrade to Business tier for custom referral portal domain
  • Custom tier requires 25,000+ participants and quote-based pricing

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

GrowSurf

Free

No published plan breakdown. See the GrowSurf review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose GrowSurf if

  • You need referral tracking.
  • You want to start without paying.
  • You also want automated rewards.
GrowSurf review

Questions people ask

Is 8x8 Contact Center or GrowSurf better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and GrowSurf at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or GrowSurf?
GrowSurf has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for GrowSurf.
Does 8x8 Contact Center or GrowSurf run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. GrowSurf runs on Web.
Can I use GrowSurf for free?
Yes. GrowSurf has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what GrowSurf is typically brought in for.
What can 8x8 Contact Center do that GrowSurf cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. GrowSurf covers Referral tracking, Automated rewards, Fraud detection, Custom branding. Both handle Salesforce, HubSpot, Web support.
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