CRM · head to head
Scratchpad vs Twenty
Scratchpad
CRM
Faster workspace over Salesforce for sales reps to update pipeline, take notes and manage deals
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Scratchpad scratchpad works with Salesforce and nothing else, with no HubSpot support, so it is off the shortlist entirely for any company on a different CRM regardless of how good the interface is.; Twenty requires technical expertise to customize and maintain compared to no-code CRM platforms
- They diverge on capability: Scratchpad covers Spreadsheet pipeline views, Twenty covers Open-Source Framework.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Scratchpad and Twenty actually diverge.
| Attribute | Scratchpad | Twenty |
|---|---|---|
| Pricing model | Per user per month | Unknown |
| Platforms | Web, Chrome extension | Web, Self-hosted |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (CRM).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Scratchpad
- Spreadsheet pipeline views
- Call recorder and notetaker
- AI field updates
- Deal and account agent
- Hygiene monitor
- Notes linked to records
- Custom prompts
- Kanban and forecast views
Only in Twenty
- Open-Source Framework
- Custom Database Objects
- Multiple View Types
- AI Integration
- Workflow Engine
- Data Migration
- API Access
- Multi-Language Support
What people use each for
The jobs each tool is most often brought in to do.
Scratchpad
- A 60-rep Salesforce team whose forecast is unreliable because opportunity fields are updated once a week in a panic before the pipeline callnot Twenty
- A rep who wants to update twenty opportunities in a grid rather than opening twenty Salesforce recordsnot Twenty
- A sales manager wanting stale and incomplete pipeline records flagged automatically instead of chased by emailnot Twenty
- A revenue operations lead trialling AI notetaking that writes back to CRM fields before committing budget, using the free tiernot Twenty
Twenty
- Building custom CRM solutions for complex business processesnot Scratchpad
- Migrating from Salesforce or HubSpot while maintaining data ownershipnot Scratchpad
- Technical teams needing TypeScript-based customizationnot Scratchpad
- Organizations requiring self-hosted or air-gapped deploymentsnot Scratchpad
- Enterprises combining CRM with AI-powered workflowsnot Scratchpad
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Scratchpad
- Scratchpad works with Salesforce and nothing else, with no HubSpot support, so it is off the shortlist entirely for any company on a different CRM regardless of how good the interface is.
- AI credits are metered per user per month at 400 on Solo and 800 on Team, which means heavy notetaking use pushes teams towards Enterprise for capacity rather than for features.
- There is no proper native mobile application, so representatives who wanted to update records from a car park between meetings are back in a mobile browser.
- Sync with Salesforce and call processing can lag, and a pipeline view showing yesterday state during a forecast call undermines the exact meeting the tool was bought to improve.
- It creates a second notes surface alongside native Salesforce notes, so organisations end up with deal history split across two places unless they explicitly ban one of them.
Twenty
- Requires technical expertise to customize and maintain compared to no-code CRM platforms
- Self-hosting increases operational overhead and infrastructure costs
- Limited ecosystem of pre-built integrations compared to Salesforce
- Smaller community and third-party extension library than established CRMs
- Enterprise plan requires custom negotiation with no transparent pricing
Pricing, plan by plan
Scratchpad
Free- FreeFree
- Workspace limited to 3 views
- 10 hours a month of call recording and notetaking
- AI field updates
- Solo$19/month
- Unlimited views with sheets and notes
- Call recorder and notetaker
- AI field updates
- Team$49/month
- Everything in Solo
- 800 AI credits per user per month
- Gong integration
- Enterprise$undefined/month
- Unlimited AI credits
- White-glove agent services included
- Enterprise security and administration
Twenty
Free- Pro$9/month
- Full customization
- Custom apps
- AI Agents
- Organization$19/month
- Everything in Pro
- Row-level permissions
- SAML and OIDC SSO
- Enterprise$null/year
- Everything in Organization
- Single-tenant isolation
- IP allow-listing
Which should you pick?
Choose Scratchpad if
- You need spreadsheet pipeline views.
- You want to start without paying.
- You work on Web, Chrome extension.
- You also want call recorder and notetaker.
Choose Twenty if
- You need open-source framework.
- You want to start without paying.
- You work on Web, Self-hosted.
- You also want custom database objects.
Questions people ask
- Is Scratchpad or Twenty better?
- Neither clearly leads. Scratchpad starts at Free and Twenty at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Scratchpad or Twenty?
- Scratchpad starts at Free and Twenty at Free.
- Does Scratchpad or Twenty run on more platforms?
- Scratchpad runs on Web, Chrome extension. Twenty runs on Web, Self-hosted.
- Can I use Scratchpad for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Scratchpad best used for?
- Scratchpad is most often used for a 60-rep salesforce team whose forecast is unreliable because opportunity fields are updated once a week in a panic before the pipeline call, a rep who wants to update twenty opportunities in a grid rather than opening twenty salesforce records, a sales manager wanting stale and incomplete pipeline records flagged automatically instead of chased by email, a revenue operations lead trialling ai notetaking that writes back to crm fields before committing budget, using the free tier. Of those, a 60-rep salesforce team whose forecast is unreliable because opportunity fields are updated once a week in a panic before the pipeline call and a rep who wants to update twenty opportunities in a grid rather than opening twenty salesforce records are not what Twenty is typically brought in for.
- What can Scratchpad do that Twenty cannot?
- Scratchpad covers Spreadsheet pipeline views, Call recorder and notetaker, AI field updates, Deal and account agent. Twenty covers Open-Source Framework, Custom Database Objects, Multiple View Types, AI Integration.
Answered from the vendors’ own pages
Scratchpad: Does Scratchpad work with HubSpot?
No. It is Salesforce-only.
Twenty: Is Twenty free or paid?
Twenty offers a 30-day free trial without credit card. Cloud plans start at $9 per user per month (Pro) when billed annually, with Organization plan at $19 per user per month.
SourceScratchpad: Is the free plan usable in production?
Yes for an individual: full workspace with three views, 10 hours of recording and 100 AI credits a month. Teams outgrow it on views and credits.
Twenty: Can I migrate data from Salesforce or HubSpot?
Yes, Twenty supports CSV and API-based migration from Salesforce and HubSpot, with support for 50,000+ records.
SourceScratchpad: Does it replace Salesforce licences?
No. Every user still needs their own Salesforce licence; Scratchpad is an interface on top.
Twenty: What programming languages does Twenty support?
Twenty is built with TypeScript and provides a TypeScript-based Apps framework for creating custom extensions.
SourceScratchpad: What are AI credits spent on?
Notetaking, summarisation, field update suggestions and agent queries. Enterprise removes the cap.
Twenty: How long does enterprise deployment take?
Enterprise deployment typically takes 1-2 weeks with Onboarding Packs or certified partners.
SourceRelated pages
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- Twenty vs Salesforce
- Twenty vs HubSpot
- Twenty vs Streak
- Twenty vs Folk
- Twenty vs Pipedrive
- Twenty vs Seismic
- Twenty vs Freshsales
- Twenty vs Agile CRM
- Twenty vs Capsule
- Twenty vs Capsule CRM
- Twenty vs SharpSpring
- Twenty vs Solid Performers
- Twenty vs SuiteCRM
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- Twenty vs Clay
- Twenty vs OnePageCRM
- Twenty vs Ontraport
- Twenty vs Really Simple Systems
- Twenty vs Salesflare
- Twenty vs Seamless.AI