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Software · head to head

Freshdesk vs Missive

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Missive logo

Missive

Software

Team inbox and chat for productive teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Missive has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • They diverge on capability: Freshdesk covers Ticketing, Missive covers Shared inbox.

Where they differ

Only the attributes on which Freshdesk and Missive actually diverge.

Attributes where Freshdesk and Missive differ
AttributeFreshdeskMissive
Starting price$19/monthFree
Free tierNoYes
PlatformsWebWeb, Ios, Android, Mac, Windows
Founded20102015

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Missive

  • Shared inbox
  • Team chat
  • Email
  • Tasks
  • Calendar
  • WhatsApp
  • SMS
  • Asana

Both cover

  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Missive
  • Customer support portal and knowledge basenot Missive
  • Multi-channel support coordinationnot Missive
  • AI-assisted support agent interactionnot Missive

Missive

  • Shared team inbox across email, SMS and social messagesnot Freshdesk
  • Collaborating on customer conversations with internal comments and tasksnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Missive

  • Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • Integrations, automation rules and API access all require the Productive plan at $24 per user per month
  • Rules are capped at 1,000 per workspace even on the paid tiers
  • SAML SSO and IP restriction are Business only at $36 per user per month
  • AI features need either Missive AI credits or a bring your own key arrangement rather than being included

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Missive

Free
  • FreeFree
    • 3 users
    • Basic features
    • Email & chat
  • Starter$14/month
    • Unlimited users
    • Shared inboxes
    • Rules & automation
  • Productive$18/month
    • Starter + Calendars
    • WhatsApp
    • SMS
  • Business$26/month
    • Productive + API
    • SAML SSO
    • Priority support

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Missive if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac, Windows.
  • You also want team chat.
Missive review

Questions people ask

Is Freshdesk or Missive better?
Neither clearly leads. Freshdesk starts at $19/month and Missive at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Missive?
Missive has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for Missive.
Does Freshdesk or Missive run on more platforms?
Freshdesk runs on Web. Missive runs on Web, Ios, Android, Mac, Windows.
Can I use Missive for free?
Yes. Missive has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Missive is typically brought in for.
What can Freshdesk do that Missive cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Missive covers Shared inbox, Team chat, Email, Tasks. Both handle GDPR.
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Related pages

More on Freshdesk

More on Missive

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