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Software · head to head

Zendesk Chat vs Comm100

Zendesk Chat logo

Zendesk Chat

Software

Live chat software from Zendesk

From
$49/month
Rated
-
Full reviewWebsite
Comm100 logo

Comm100

Software

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Zendesk Chat messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • They diverge on capability: Zendesk Chat covers Web messaging, Comm100 covers Live chat.

Where they differ

Only the attributes on which Zendesk Chat and Comm100 actually diverge.

Attributes where Zendesk Chat and Comm100 differ
AttributeZendesk ChatComm100
Starting price$49/month$29/month
Founded20072009

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zendesk Chat

  • Web messaging
  • Mobile messaging
  • Proactive chat
  • Analytics
  • Triggers
  • Zendesk Support
  • Shopify
  • WordPress

Only in Comm100

  • Live chat
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Zendesk
  • Microsoft Dynamics
  • SAP

Both cover

  • Chatbots
  • Salesforce
  • SOC2
  • HIPAA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Zendesk Chat

  • Support teams wanting live chat bundled with ticketing rather than a standalone chat widgetnot Comm100

Comm100

  • Live chat and messaging support with agent routingnot Zendesk Chat
  • Running chat campaigns and AI assisted support on a websitenot Zendesk Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zendesk Chat

  • Messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all
  • Enterprise-grade chat features (Admin Copilot, skills-based routing) require Suite Professional at $115/agent/month or higher

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Pricing, plan by plan

Zendesk Chat

$49/month
  • Suite Team$49/month
    • Messaging
    • Help center
    • Basic bots
  • Suite Growth$79/month
    • Team + Multiple brands
    • Custom fields
  • Suite Professional$99/month
    • Growth + AI
    • Custom analytics

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Which should you pick?

Choose Zendesk Chat if

  • You need web messaging.
  • You work on Web, Ios, Android.
  • You also want mobile messaging.
Zendesk Chat review

Choose Comm100 if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want ticketing.
Comm100 review

Questions people ask

Is Zendesk Chat or Comm100 better?
Neither clearly leads. Zendesk Chat starts at $49/month and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zendesk Chat or Comm100?
Zendesk Chat starts at $49/month and Comm100 at $29/month.
Does Zendesk Chat or Comm100 run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Zendesk Chat best used for?
Zendesk Chat is most often used for support teams wanting live chat bundled with ticketing rather than a standalone chat widget. Of those, support teams wanting live chat bundled with ticketing rather than a standalone chat widget is not what Comm100 is typically brought in for.
What can Zendesk Chat do that Comm100 cannot?
Zendesk Chat covers Web messaging, Mobile messaging, Proactive chat, Analytics. Comm100 covers Live chat, Ticketing, Knowledge base, Audio/video chat. Both handle Chatbots, Salesforce, SOC2, HIPAA.
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Related pages

More on Zendesk Chat

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