Live Chat · head to head
Capacity vs tawk.to
Capacity
Live Chat
AI-powered customer service automation platform
- From
- On request
- Rated
- -
The short version
- Only tawk.to has a free tier, so it costs nothing to try first.
- Each has a real cost: Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
- They diverge on capability: Capacity covers AI chatbot, tawk.to covers Live chat.
- Prices and features above were last checked on 30 August 2026.
Where they differ
Only the attributes on which Capacity and tawk.to actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Capacity
- AI chatbot
- Knowledge management
- Multi-channel support
- Analytics
- Salesforce
- Zendesk
- Slack
- ServiceNow
Only in tawk.to
- Live chat
- Ticketing
- Knowledge base
- CRM
- Video chat
- Screen sharing
- WordPress
- Shopify
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Capacity
- Knowledge base and helpdesk deflectionnot tawk.to
- AI agents answering across chat, voice, email and SMSnot tawk.to
- Real-time assistance for human agents on a callnot tawk.to
- Automating multi-step support workflowsnot tawk.to
- Regulated support environments needing the HIPAA packagenot tawk.to
tawk.to
- Website live chat and visitor engagementnot Capacity
- Customer support automationnot Capacity
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Capacity
- Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
- Agent Assist and conversation intelligence are charged per hour of agent time on top
- Live chat, agent assist and conversation intelligence require the Pro tier
- The HIPAA package and advanced workflows are Enterprise only
- No prices are published for any tier
tawk.to
- Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
- Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
- Human staffed chat agents are billed at $1/hour as a separate add-on
Pricing, plan by plan
Capacity
On request- Starter$125/month
- AI chatbot
- Up to 50 articles
- Professional$300/month
- Unlimited articles
- Advanced AI
- Enterprise$undefined/month
- Full customization
- Dedicated support
tawk.to
Free- Free Core SoftwareFree
- Live chat software with no feature limitations
- Chat pages
- Knowledge base (hosted help center)
- Branding Removal$29/month
- Remove Powered by tawk.to widget branding
- AI Assist Premium$29/month
- AI-powered chatbot automation
- Hired Chat Agents$1/hour
- Professional trained agents 24/7/365
Which should you pick?
Choose Capacity if
- You need ai chatbot.
- You work on Web, Mobile, Chat widgets, API.
- You also want knowledge management.
Choose tawk.to if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android, Windows, Mac.
- You also want ticketing.
Questions people ask
- Is Capacity or tawk.to better?
- Neither clearly leads. Capacity starts at On request and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Capacity or tawk.to?
- tawk.to has a free tier; the other does not. Paid plans start at On request for Capacity and Free for tawk.to.
- Does Capacity or tawk.to run on more platforms?
- Capacity runs on Web, Mobile, Chat widgets, API. tawk.to runs on Web, Ios, Android, Windows, Mac.
- Can I use tawk.to for free?
- Yes. tawk.to has a free tier, so you can try it without paying. Capacity starts at On request.
- What is Capacity best used for?
- Capacity is most often used for knowledge base and helpdesk deflection, ai agents answering across chat, voice, email and sms, real-time assistance for human agents on a call, automating multi-step support workflows. Of those, knowledge base and helpdesk deflection and ai agents answering across chat, voice, email and sms are not what tawk.to is typically brought in for.
- What can Capacity do that tawk.to cannot?
- Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. tawk.to covers Live chat, Ticketing, Knowledge base, CRM. Both handle Web support.
Answered from the vendors’ own pages
Capacity: How much does Capacity cost?
Capacity does not publish pricing on their website. The company uses a tiered platform model with usage-based add-ons, stating customers pay a platform fee plus usage-based pricing for AI Agents. Interested customers must contact their sales team or use the ROI calculator for custom quotes.
Sourcetawk.to: How much does tawk.to cost?
tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.
SourceCapacity: What is Capacity's pricing model?
Capacity charges a platform fee for three tiers (Core, Pro, Enterprise) plus usage-based fees for Chat Agents (per response), Voice Agents (per minute), Email Agents (per response), SMS Agents (per message), and Agent Assist features (per hour of agent time).
Sourcetawk.to: Is tawk.to free forever?
Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.
SourceCapacity: What are Capacity's available tiers?
Capacity offers Core tier (essential tools to launch AI support), Pro tier (most popular, with live chat and conversation intelligence), and Enterprise tier (full suite with advanced compliance, HIPAA compliance available). Pricing requires contacting sales.
Sourcetawk.to: How are tawk.to's hired chat agents priced?
Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.
SourceRelated pages
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