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Live Chat & Chatbots · head to head

Ada vs tawk.to

Ada logo

Ada

Live Chat & Chatbots

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite
tawk.to logo

tawk.to

Live Chat & Chatbots

100% free live chat software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Ada pricing is not published anywhere and requires a sales conversation; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Ada covers Conversational AI, tawk.to covers Live chat.

Where they differ

Only the attributes on which Ada and tawk.to actually diverge.

Attributes where Ada and tawk.to differ
AttributeAdatawk.to
Pricing modelsubscriptionfree
PlatformsWeb, Mobile, SMS, Messaging appsWeb, Ios, Android, Windows, Mac
Founded20162013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Multi-language support
  • Analytics
  • Salesforce
  • Zendesk
  • Slack
  • API

Only in tawk.to

  • Live chat
  • Ticketing
  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Shopify

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Ada

  • AI agents resolving customer queries over chat, voice and emailnot tawk.to
  • Deflecting repetitive contacts before they reach an agentnot tawk.to
  • Automating multi-step actions such as order lookups and returnsnot tawk.to
  • Multilingual support across a global customer basenot tawk.to

tawk.to

  • Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot Ada

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ada

  • Pricing is not published anywhere and requires a sales conversation
  • Sold to enterprises rather than to small support teams

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

tawk.to

Free
  • Free ForeverFree
    • Unlimited agents
    • Unlimited history
    • Mobile apps
  • Hired Agent$1/hour
    • Professional agents
    • 24/7 coverage
    • Quality assured
  • Remove Branding$19/month
    • White label
    • Custom branding

Which should you pick?

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Questions people ask

Is Ada or tawk.to better?
Neither clearly leads. Ada starts at Free and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ada or tawk.to?
Ada starts at Free and tawk.to at Free.
Does Ada or tawk.to run on more platforms?
Ada runs on Web, Mobile, SMS, Messaging apps. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use Ada for free?
Both have a free tier, so you can try either at no cost before committing.
What is Ada best used for?
Ada is most often used for ai agents resolving customer queries over chat, voice and email, deflecting repetitive contacts before they reach an agent, automating multi-step actions such as order lookups and returns, multilingual support across a global customer base. Of those, ai agents resolving customer queries over chat, voice and email and deflecting repetitive contacts before they reach an agent are not what tawk.to is typically brought in for.
What can Ada do that tawk.to cannot?
Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. tawk.to covers Live chat, Ticketing, Knowledge base, CRM. Both handle Web support.
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