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Travel · head to head

myCWT vs RoomRaccoon

myCWT logo

myCWT

Travel

Corporate travel booking and traveller care platform from CWT

From
On request
Rated
-
Full reviewWebsite
RoomRaccoon logo

RoomRaccoon

Travel

All-in-one PMS, channel manager and booking engine for independent European hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: myCWT pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.; RoomRaccoon revenue and upselling functionality is gated behind higher tiers, so the advertised entry price is rarely what a property that wants automated pricing actually pays.
  • They diverge on capability: myCWT covers Online booking tool, RoomRaccoon covers Property management.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which myCWT and RoomRaccoon actually diverge.

Attributes where myCWT and RoomRaccoon differ
AttributemyCWTRoomRaccoon

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in myCWT

  • Online booking tool
  • Mobile itinerary and check in
  • Hotel programme content
  • Duty of care tracking
  • Approval workflows
  • Unused ticket management
  • Reporting and analytics
  • Expense handoff

Only in RoomRaccoon

  • Property management
  • Channel manager
  • Booking engine
  • RaccoonPay
  • RaccoonRev
  • Upselling

What people use each for

The jobs each tool is most often brought in to do.

myCWT

  • A multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreementsnot RoomRaccoon
  • An organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellorsnot RoomRaccoon
  • A company with strict pre trip approval requirements that must be enforced before ticketing rather than reported after the factnot RoomRaccoon
  • A business standardising traveller tracking and incident messaging for security and insurance obligationsnot RoomRaccoon

RoomRaccoon

  • A 20 to 40 room independent hotel replacing separate PMS, channel manager and booking engine contractsnot myCWT
  • A European B and B that needs local tourist tax handling and regional payment methods out of the boxnot myCWT
  • A South African guesthouse group wanting one system with local OTA coverage and support hoursnot myCWT

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

myCWT

  • Pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.
  • myCWT cannot be licensed as software on its own, so a buyer who likes the tool but wants a different servicing partner has no route to it.
  • CWT was acquired by Amex Global Business Travel, with the deal closing in July 2025, leaving genuine uncertainty about whether the myCWT platform survives long term alongside Amex GBT's own Egencia and Neo tools.
  • Hotel content is anchored on the CWT programme, so clients with strong direct hotel relationships often find their own negotiated rates displayed inconsistently against programme rates.
  • The consumer facing app trails mainstream booking apps on search speed and content breadth, which suppresses online adoption and therefore raises the average transaction cost of the programme.

RoomRaccoon

  • Revenue and upselling functionality is gated behind higher tiers, so the advertised entry price is rarely what a property that wants automated pricing actually pays.
  • The integration catalogue is short compared with the larger cloud platforms, and a property with an existing spa, POS or CRM preference may find no connector exists.
  • Multi-property management is workable but shallow, so a group beyond a handful of hotels will hit reporting and consolidated inventory limits.
  • Support hours follow European and South African time zones, which leaves properties in the Americas and Asia Pacific waiting overnight for anything beyond first-line help.
  • Because distribution, payments and the PMS come from one vendor, a fault or a price rise in any one of them cannot be answered by switching that component alone.

Pricing, plan by plan

myCWT

On request
  • myCWT within a CWT travel programme$undefined/year
    • Priced as transaction fees per booking, not per user
    • Online booking fee is materially lower than an agent touched booking fee
    • After hours, offline and complex ticketing surcharges are common

RoomRaccoon

On request
  • RoomRaccoon$undefined/year
    • Tiered subscription scaled by number of rooms
    • Higher tiers unlock dynamic pricing and upselling modules
    • Payment processing charged per transaction

Which should you pick?

Choose myCWT if

  • You need online booking tool.
  • You work on Web, iOS, Android.
  • You also want mobile itinerary and check in.
myCWT review

Choose RoomRaccoon if

  • You need property management.
  • You work on Web, iOS, Android.
  • You also want channel manager.
RoomRaccoon review

Questions people ask

Is myCWT or RoomRaccoon better?
Neither clearly leads. myCWT starts at On request and RoomRaccoon at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, myCWT or RoomRaccoon?
myCWT starts at On request and RoomRaccoon at On request.
Does myCWT or RoomRaccoon run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is myCWT best used for?
myCWT is most often used for a multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreements, an organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellors, a company with strict pre trip approval requirements that must be enforced before ticketing rather than reported after the fact, a business standardising traveller tracking and incident messaging for security and insurance obligations. Of those, a multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreements and an organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellors are not what RoomRaccoon is typically brought in for.
What can myCWT do that RoomRaccoon cannot?
myCWT covers Online booking tool, Mobile itinerary and check in, Hotel programme content, Duty of care tracking. RoomRaccoon covers Property management, Channel manager, Booking engine, RaccoonPay.

Answered from the vendors’ own pages

myCWT: Can I buy myCWT without using CWT as my travel agency?

No. It is delivered as part of a CWT managed travel contract and is not licensed separately.

RoomRaccoon: Does RoomRaccoon charge commission on direct bookings?

No. The booking engine is included in the subscription and direct reservations carry no commission, though card processing fees still apply.

myCWT: What actually drives the cost?

Transaction fees. The gap between an online booking fee and an agent touched fee is the single biggest lever, so measure your likely online adoption before comparing quotes.

RoomRaccoon: Is it suitable for a hotel with 150 rooms?

It will run, but the product is designed around independents up to roughly 60 rooms and larger properties will find reporting and group handling thin.

myCWT: Does the Amex GBT acquisition affect the platform?

It creates roadmap risk. Amex GBT completed the CWT acquisition in July 2025 and already runs Egencia and Neo, so ask for written platform commitments across the contract term.

RoomRaccoon: Can it be used as a channel manager only?

Not really. The value is in the bundle, and buying it purely for distribution costs more than a dedicated channel manager.

RoomRaccoon: Which regions does it support best?

Europe first, then South Africa. Coverage in North America and Asia is lighter on local OTAs and payment methods.

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