Travel · head to head
myCWT vs Travelport Smartpoint
myCWT
Travel
Corporate travel booking and traveller care platform from CWT
- From
- On request
- Rated
- -
Travelport Smartpoint
Travel
Travelport GDS booking desktop for travel agents, now on version 12
- From
- On request
- Rated
- -
The short version
- Each has a real cost: myCWT pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.; Travelport Smartpoint travelport retires older Smartpoint versions on its own schedule, and agencies that do not track release notes can lose sign-on access to Travelport+ or Apollo with little warning.
- They diverge on capability: myCWT covers Online booking tool, Travelport Smartpoint covers Graphical and cryptic modes.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which myCWT and Travelport Smartpoint actually diverge.
| Attribute | myCWT | Travelport Smartpoint |
|---|---|---|
| Platforms | Web, iOS, Android | Windows, Web |
Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in myCWT
- Online booking tool
- Mobile itinerary and check in
- Hotel programme content
- Duty of care tracking
- Approval workflows
- Unused ticket management
- Reporting and analytics
- Expense handoff
Only in Travelport Smartpoint
- Graphical and cryptic modes
- Multi-GDS content
- Smartpoint Cloud
- Automation scripting
- Marketplace distribution
- Queue and PNR management
What people use each for
The jobs each tool is most often brought in to do.
myCWT
- A multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreementsnot Travelport Smartpoint
- An organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellorsnot Travelport Smartpoint
- A company with strict pre trip approval requirements that must be enforced before ticketing rather than reported after the factnot Travelport Smartpoint
- A business standardising traveller tracking and incident messaging for security and insurance obligationsnot Travelport Smartpoint
Travelport Smartpoint
- A retail agency already on a Travelport segment agreement needing the current supported desktop versionnot myCWT
- A TMC running mixed cryptic and graphical booking teams on one workspacenot myCWT
- An agency migrating from an older Smartpoint build after Travelport retired 8.1 to 9.1not myCWT
- A consolidator wanting Apollo, Galileo or Worldspan content behind a single agent interfacenot myCWT
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
myCWT
- Pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.
- myCWT cannot be licensed as software on its own, so a buyer who likes the tool but wants a different servicing partner has no route to it.
- CWT was acquired by Amex Global Business Travel, with the deal closing in July 2025, leaving genuine uncertainty about whether the myCWT platform survives long term alongside Amex GBT's own Egencia and Neo tools.
- Hotel content is anchored on the CWT programme, so clients with strong direct hotel relationships often find their own negotiated rates displayed inconsistently against programme rates.
- The consumer facing app trails mainstream booking apps on search speed and content breadth, which suppresses online adoption and therefore raises the average transaction cost of the programme.
Travelport Smartpoint
- Travelport retires older Smartpoint versions on its own schedule, and agencies that do not track release notes can lose sign-on access to Travelport+ or Apollo with little warning.
- Pricing is never published and is folded into a segment incentive agreement, so two agencies of similar size can be paying materially different effective rates with no way to compare.
- Cryptic command knowledge is still needed for a meaningful share of servicing tasks, so a newly hired agent takes months to reach full productivity.
- It is a Windows-weighted desktop product, and agencies wanting fully remote or Mac-based teams need Smartpoint Cloud or virtual desktop infrastructure to compensate.
- Switching to Sabre or Amadeus means retraining staff on a different command language and renegotiating a separate incentive deal, which locks agencies into their existing GDS relationship longer than pure product quality would justify.
Pricing, plan by plan
myCWT
On request- myCWT within a CWT travel programme$undefined/year
- Priced as transaction fees per booking, not per user
- Online booking fee is materially lower than an agent touched booking fee
- After hours, offline and complex ticketing surcharges are common
Travelport Smartpoint
On request- Travelport Smartpoint$undefined/year
- Usually bundled into a GDS segment agreement
- Distribution and version entitlement managed per country via the Marketplace
- Segment incentive payments to the agency
Which should you pick?
Choose myCWT if
- You need online booking tool.
- You work on Web, iOS, Android.
- You also want mobile itinerary and check in.
Choose Travelport Smartpoint if
- You need graphical and cryptic modes.
- You work on Windows, Web.
- You also want multi-gds content.
Questions people ask
- Is myCWT or Travelport Smartpoint better?
- Neither clearly leads. myCWT starts at On request and Travelport Smartpoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, myCWT or Travelport Smartpoint?
- myCWT starts at On request and Travelport Smartpoint at On request.
- Does myCWT or Travelport Smartpoint run on more platforms?
- myCWT runs on Web, iOS, Android. Travelport Smartpoint runs on Windows, Web.
- What is myCWT best used for?
- myCWT is most often used for a multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreements, an organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellors, a company with strict pre trip approval requirements that must be enforced before ticketing rather than reported after the fact, a business standardising traveller tracking and incident messaging for security and insurance obligations. Of those, a multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreements and an organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellors are not what Travelport Smartpoint is typically brought in for.
- What can myCWT do that Travelport Smartpoint cannot?
- myCWT covers Online booking tool, Mobile itinerary and check in, Hotel programme content, Duty of care tracking. Travelport Smartpoint covers Graphical and cryptic modes, Multi-GDS content, Smartpoint Cloud, Automation scripting.
Answered from the vendors’ own pages
myCWT: Can I buy myCWT without using CWT as my travel agency?
No. It is delivered as part of a CWT managed travel contract and is not licensed separately.
Travelport Smartpoint: Do we pay a separate licence fee for Smartpoint?
Usually not directly. It is typically bundled into a GDS segment agreement in which Travelport pays incentives per booked segment.
myCWT: What actually drives the cost?
Transaction fees. The gap between an online booking fee and an agent touched fee is the single biggest lever, so measure your likely online adoption before comparing quotes.
Travelport Smartpoint: What happened to older Smartpoint versions?
Travelport retired versions 8.1 through 9.1 as of 30 April 2026; agencies must be on Smartpoint 12.0 to keep signing on to Travelport+ or Apollo.
myCWT: Does the Amex GBT acquisition affect the platform?
It creates roadmap risk. Amex GBT completed the CWT acquisition in July 2025 and already runs Egencia and Neo, so ask for written platform commitments across the contract term.
Travelport Smartpoint: Is there a browser version?
Yes, Smartpoint Cloud runs in a browser for agents without a managed Windows desktop.
Related pages
More on Travelport Smartpoint
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