Software · head to head
Pure Chat vs Capacity
Capacity
Software
AI-powered customer service automation platform
- From
- On request
- Rated
- -
The short version
- Only Pure Chat has a free tier, so it costs nothing to try first.
- Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- They diverge on capability: Pure Chat covers Live chat widget, Capacity covers AI chatbot.
Where they differ
Only the attributes on which Pure Chat and Capacity actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- HubSpot
- Zapier
- API
- Mobile app support
Only in Capacity
- AI chatbot
- Knowledge management
- Multi-channel support
- Analytics
- Zendesk
- Slack
- ServiceNow
- Mobile support
Both cover
- Salesforce
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Capacity
Capacity
- Knowledge base and helpdesk deflectionnot Pure Chat
- AI agents answering across chat, voice, email and SMSnot Pure Chat
- Real-time assistance for human agents on a callnot Pure Chat
- Automating multi-step support workflowsnot Pure Chat
- Regulated support environments needing the HIPAA packagenot Pure Chat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Capacity
- Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
- Agent Assist and conversation intelligence are charged per hour of agent time on top
- Live chat, agent assist and conversation intelligence require the Pro tier
- The HIPAA package and advanced workflows are Enterprise only
- No prices are published for any tier
Pricing, plan by plan
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Capacity
On request- Starter$125/month
- AI chatbot
- Up to 50 articles
- Professional$300/month
- Unlimited articles
- Advanced AI
- Enterprise$undefined/month
- Full customization
- Dedicated support
Which should you pick?
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Choose Capacity if
- You need ai chatbot.
- You work on Web, Mobile, Chat widgets, API.
- You also want knowledge management.
Questions people ask
- Is Pure Chat or Capacity better?
- Neither clearly leads. Pure Chat starts at Free and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Pure Chat or Capacity?
- Pure Chat has a free tier; the other does not. Paid plans start at Free for Pure Chat and On request for Capacity.
- Does Pure Chat or Capacity run on more platforms?
- Pure Chat runs on Web, Mobile app, IOS, Android. Capacity runs on Web, Mobile, Chat widgets, API.
- Can I use Pure Chat for free?
- Yes. Pure Chat has a free tier, so you can try it without paying. Capacity starts at On request.
- What is Pure Chat best used for?
- Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Capacity is typically brought in for.
- What can Pure Chat do that Capacity cannot?
- Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Both handle Salesforce, Web support.