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Customer Support · head to head

ManageEngine ServiceDesk Plus vs Microsoft Dynamics 365 Chat

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Customer Support

IT help desk and ITSM software

From
Free
Free plan
Yes
Full reviewWebsite
Microsoft Dynamics 365 Chat logo

Microsoft Dynamics 365 Chat

Live Chat

Omnichannel chat solution integrated with Microsoft ecosystem

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only ManageEngine ServiceDesk Plus has a free tier, so it costs nothing to try first.
  • Each has a real cost: ManageEngine ServiceDesk Plus pricing structure based on per-technician model can become expensive for large teams; Microsoft Dynamics 365 Chat specific pricing not disclosed on product page
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which ManageEngine ServiceDesk Plus and Microsoft Dynamics 365 Chat actually diverge.

Attributes where ManageEngine ServiceDesk Plus and Microsoft Dynamics 365 Chat differ
AttributeManageEngine ServiceDesk PlusMicrosoft Dynamics 365 Chat
Starting priceFreeOn request
Free tierYesNo
PlatformsWebWeb, Mobile app, IOS, Android
CategoryCustomer SupportLive Chat
FoundedUnknown1975

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Microsoft Dynamics 365 Chat does not also cover.

Only in Microsoft Dynamics 365 Chat

  • Omnichannel messaging
  • Live chat
  • Email support
  • Social media integration
  • Outlook
  • Teams
  • 365
  • Power BI

What people use each for

The jobs each tool is most often brought in to do.

ManageEngine ServiceDesk Plus

  • IT service desk for small to enterprise organizationsnot Microsoft Dynamics 365 Chat
  • IT asset management and change managementnot Microsoft Dynamics 365 Chat

Microsoft Dynamics 365 Chat

  • Customer service omnichannel communicationnot ManageEngine ServiceDesk Plus
  • Multi-channel customer engagementnot ManageEngine ServiceDesk Plus
  • AI-powered customer conversationsnot ManageEngine ServiceDesk Plus
  • Enterprise customer service automationnot ManageEngine ServiceDesk Plus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ManageEngine ServiceDesk Plus

  • Pricing structure based on per-technician model can become expensive for large teams
  • Asset management requires Professional tier or above, increasing costs for enterprises needing full inventory control
  • No explicit limit published for number of technicians, making cost projections difficult for scaling teams

Microsoft Dynamics 365 Chat

  • Specific pricing not disclosed on product page
  • Directs users to separate pricing overview page for details
  • Requires contacting sales for custom quotes and pricing

Pricing, plan by plan

ManageEngine ServiceDesk Plus

Free
  • Standard$13/monthly
    • IT help desk functionality
    • Per technician or administrator pricing
    • Unlimited IT end users
  • Professional$27/monthly
    • IT help desk
    • Asset management
    • Per technician pricing
  • Enterprise$67/monthly
    • IT help desk
    • Asset management
    • Change management

Microsoft Dynamics 365 Chat

On request
  • Customer Service Professional$100/month
    • Basic chat
    • Ticketing
  • Customer Service Enterprise$200/month
    • Advanced omnichannel
    • AI integration
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose ManageEngine ServiceDesk Plus if

  • You want to start without paying.
ManageEngine ServiceDesk Plus review

Choose Microsoft Dynamics 365 Chat if

  • You need omnichannel messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want live chat.
Microsoft Dynamics 365 Chat review

Questions people ask

Is ManageEngine ServiceDesk Plus or Microsoft Dynamics 365 Chat better?
Neither clearly leads. ManageEngine ServiceDesk Plus starts at Free and Microsoft Dynamics 365 Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ManageEngine ServiceDesk Plus or Microsoft Dynamics 365 Chat?
ManageEngine ServiceDesk Plus has a free tier; the other does not. Paid plans start at Free for ManageEngine ServiceDesk Plus and On request for Microsoft Dynamics 365 Chat.
Does ManageEngine ServiceDesk Plus or Microsoft Dynamics 365 Chat run on more platforms?
ManageEngine ServiceDesk Plus runs on Web. Microsoft Dynamics 365 Chat runs on Web, Mobile app, IOS, Android.
Can I use ManageEngine ServiceDesk Plus for free?
Yes. ManageEngine ServiceDesk Plus has a free tier, so you can try it without paying. Microsoft Dynamics 365 Chat starts at On request.
What is ManageEngine ServiceDesk Plus best used for?
ManageEngine ServiceDesk Plus is most often used for it service desk for small to enterprise organizations, it asset management and change management. Of those, it service desk for small to enterprise organizations and it asset management and change management are not what Microsoft Dynamics 365 Chat is typically brought in for.
What can ManageEngine ServiceDesk Plus do that Microsoft Dynamics 365 Chat cannot?
Microsoft Dynamics 365 Chat covers Omnichannel messaging, Live chat, Email support, Social media integration.

Answered from the vendors’ own pages

ManageEngine ServiceDesk Plus: How is pricing calculated for ManageEngine ServiceDesk Plus?

Pricing is based on the number of administrators and technicians using the platform. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of IT assets managed.

Source
Microsoft Dynamics 365 Chat: How much does Microsoft Dynamics 365 Chat cost?

Specific pricing for Dynamics 365 Chat is not published on the product page. Pricing information is available on Microsoft's separate Dynamics 365 pricing overview page, with custom quotes available through sales contact.

Source
ManageEngine ServiceDesk Plus: Is there a free tier available?

Yes, the Standard edition is available free for up to 5 technicians. Free tier includes 250 IT assets managed and basic IT help desk features.

Source
Microsoft Dynamics 365 Chat: Is there a free trial for Dynamics 365 Chat?

Microsoft Dynamics 365 offers free trials that users can request directly from the product page. Exact trial duration and terms are determined during the trial request process.

Source
ManageEngine ServiceDesk Plus: What are the billing options?

ManageEngine offers both monthly and yearly billing options. Annual billing provides discounted rates compared to monthly. You can deploy on-premises or use cloud-based SaaS deployment.

Source
Microsoft Dynamics 365 Chat: Can I compare Dynamics 365 Chat plans and pricing?

Microsoft provides plan and pricing comparison on their dedicated pricing overview page. Users should visit the Dynamics 365 pricing section to see available plans, features, and pricing tiers before contacting sales.

Source
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