Softwr

Live Chat & Chatbots · head to head

Kore.ai vs Crisp

Kore.ai logo

Kore.ai

Live Chat & Chatbots

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Live Chat & Chatbots

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • They diverge on capability: Kore.ai covers Conversational AI, Crisp covers Live chat.

Where they differ

Only the attributes on which Kore.ai and Crisp actually diverge.

Attributes where Kore.ai and Crisp differ
AttributeKore.aiCrisp
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile, Messaging, Voice, IVRCloud-based SaaS
Founded20142015

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • API

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot Crisp
  • Lead generationnot Crisp
  • Customer supportnot Crisp
  • Sales automationnot Crisp

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Kore.ai
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Crisp

Free

No published plan breakdown. See the Crisp review.

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Questions people ask

Is Kore.ai or Crisp better?
Neither clearly leads. Kore.ai starts at On request and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or Crisp?
Crisp has a free tier; the other does not. Paid plans start at On request for Kore.ai and Free for Crisp.
Does Kore.ai or Crisp run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Crisp runs on Cloud-based SaaS.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Kore.ai starts at On request.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Crisp is typically brought in for.
What can Kore.ai do that Crisp cannot?
Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Both handle Web support.
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Related pages

More on Kore.ai

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