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Kayako vs UserVoice

Kayako logo

Kayako

Live Chat

Effortless customer service

From
$30/month
Free plan
No
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only UserVoice has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Kayako and UserVoice actually diverge.

Attributes where Kayako and UserVoice differ
AttributeKayakoUserVoice
Starting price$30/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
CategoryLive ChatCustomer Support
Founded2001Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kayako

  • Unified inbox
  • Live chat
  • Help center
  • Customer journey
  • Automation
  • Reporting
  • Slack
  • Salesforce

Only in UserVoice

Nothing recorded that Kayako does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot UserVoice
  • Resolving support tickets automatically with an AI agentnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Kayako
  • Building internal feedback portals for product teamsnot Kayako
  • Mapping customer needs to product roadmap decisionsnot Kayako
  • Consolidating voice of customer across feedback channelsnot Kayako

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Kayako if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Kayako review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Kayako or UserVoice better?
Neither clearly leads. Kayako starts at $30/month and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kayako or UserVoice?
UserVoice has a free tier; the other does not. Paid plans start at $30/month for Kayako and Free for UserVoice.
Does Kayako or UserVoice run on more platforms?
Kayako runs on Web, Ios, Android. UserVoice runs on Web.
Can I use UserVoice for free?
Yes. UserVoice has a free tier, so you can try it without paying. Kayako starts at $30/month.
What is Kayako best used for?
Kayako is most often used for help desk ticketing with a unified inbox and knowledge base, resolving support tickets automatically with an ai agent. Of those, help desk ticketing with a unified inbox and knowledge base and resolving support tickets automatically with an ai agent are not what UserVoice is typically brought in for.
What can Kayako do that UserVoice cannot?
Kayako covers Unified inbox, Live chat, Help center, Customer journey.

Answered from the vendors’ own pages

Kayako: How much does Kayako charge?

Kayako uses results-based pricing where customers pay $1 per resolved ticket when Kay AI Agent solves the issue without human intervention. There are no seat fees or setup fees. Kayako One helpdesk platform pricing requires contacting sales.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Kayako: What counts as a resolved ticket for Kayako pricing?

A resolution occurs when Kay solves the customer's issue without human agent involvement, whether by taking action or providing an answer the customer confirms solves their problem. Escalations to humans and simple deflections do not count.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Kayako: What is Kayako's AI resolution rate?

Kayako reports a 68 percent AI resolution rate for Kay AI Agent. The platform claims a cost advantage of $1 per resolution versus $4.60 for competitors, with reported CSAT improvement of 14 points.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
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