Software · head to head
Jivochat vs Conversica
Jivochat
Software
All-in-one communication platform for customer engagement
- From
- Free
- Rated
- -
Conversica
Software
AI-powered conversational platform for sales and customer service
- From
- On request
- Rated
- -
The short version
- Only Jivochat has a free tier, so it costs nothing to try first.
- They diverge on capability: Jivochat covers Live chat, Conversica covers Conversational AI.
Where they differ
Only the attributes on which Jivochat and Conversica actually diverge.
| Attribute | Jivochat | Conversica |
|---|---|---|
| Starting price | Free | On request |
| Pricing model | freemium | subscription |
| Free tier | Yes | No |
| Platforms | Web, Mobile app, IOS, Android | Web, Email, SMS, Messaging apps |
| Founded | 2008 | 2009 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Jivochat
- Live chat
- Phone integration
- Chatbot builder
- CRM
- Slack
- Telegram
- Viber
- Mobile app support
Only in Conversica
- Conversational AI
- Lead nurturing
- Customer engagement
- Intent analysis
- Salesforce
- HubSpot
- Microsoft Dynamics
- Zapier
Both cover
- Email support
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Jivochat
- Live chat and messaging support across website and social channelsnot Conversica
- Handling customer conversations from one agent inboxnot Conversica
Conversica
- Customer engagementnot Jivochat
- Lead generationnot Jivochat
- Customer supportnot Jivochat
- Sales automationnot Jivochat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Jivochat
- The free plan keeps only 2 months of chat history and has no CRM
- The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
- The WhatsApp module is a $27 a month add on on every plan including Enterprise
- The Professional plan caps the account at 100 agents
- Pricing is per agent, so support cost scales with headcount rather than conversation volume
Conversica
Nothing recorded yet. See the Conversica review.
Pricing, plan by plan
Jivochat
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Lite$10/month
- Up to 5 agents
- Chat transcripts
- Pro$25/month
- Unlimited agents
- Phone support
- Enterprise$undefined/month
- Custom features
- Dedicated support
Conversica
On request- Starter$200/month
- AI conversations
- Lead nurturing
- Professional$500/month
- Advanced automation
- Custom flows
- Enterprise$undefined/month
- Full customization
- Dedicated support
Which should you pick?
Choose Jivochat if
- You need live chat.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want phone integration.
Choose Conversica if
- You need conversational ai.
- You work on Web, Email, SMS, Messaging apps.
- You also want lead nurturing.
Questions people ask
- Is Jivochat or Conversica better?
- Neither clearly leads. Jivochat starts at Free and Conversica at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Jivochat or Conversica?
- Jivochat has a free tier; the other does not. Paid plans start at Free for Jivochat and On request for Conversica.
- Does Jivochat or Conversica run on more platforms?
- Jivochat runs on Web, Mobile app, IOS, Android. Conversica runs on Web, Email, SMS, Messaging apps.
- Can I use Jivochat for free?
- Yes. Jivochat has a free tier, so you can try it without paying. Conversica starts at On request.
- What is Jivochat best used for?
- Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Conversica is typically brought in for.
- What can Jivochat do that Conversica cannot?
- Jivochat covers Live chat, Phone integration, Chatbot builder, CRM. Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Both handle Email support, Web support.