Softwr

Live Chat & Chatbots · head to head

Jivochat vs Botpress

Jivochat logo

Jivochat

Live Chat & Chatbots

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
Botpress logo

Botpress

Live Chat & Chatbots

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
  • They diverge on capability: Jivochat covers Live chat, Botpress covers Visual bot builder.

Where they differ

Only the attributes on which Jivochat and Botpress actually diverge.

Attributes where Jivochat and Botpress differ
AttributeJivochatBotpress
Pricing modelfreemiumopen-source
PlatformsWeb, Mobile app, IOS, AndroidOpen-source (self-hosted), Cloud-managed (Botpress Cloud)
Founded20082016

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Telegram
  • Viber
  • Web support

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Teams
  • Messenger
  • WhatsApp
  • On-premise support

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot Botpress
  • Handling customer conversations from one agent inboxnot Botpress

Botpress

  • Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Jivochat
  • Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Botpress

  • Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Botpress

Free

No published plan breakdown. See the Botpress review.

Which should you pick?

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Questions people ask

Is Jivochat or Botpress better?
Neither clearly leads. Jivochat starts at Free and Botpress at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or Botpress?
Jivochat starts at Free and Botpress at Free.
Does Jivochat or Botpress run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
Can I use Jivochat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Botpress is typically brought in for.
What can Jivochat do that Botpress cannot?
Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Both handle Slack.
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Related pages

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