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Software · head to head

Haptik vs Crisp

Haptik logo

Haptik

Software

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • They diverge on capability: Haptik covers Conversational AI, Crisp covers Live chat.

Where they differ

Only the attributes on which Haptik and Crisp actually diverge.

Attributes where Haptik and Crisp differ
AttributeHaptikCrisp
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile, Messaging apps, VoiceCloud-based SaaS
Founded20132015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • API
  • Mobile support

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • WordPress
  • Shopify

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Haptik

  • Building conversational AI assistants for customer supportnot Crisp
  • Automating customer conversations across messaging channelsnot Crisp

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Haptik
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Haptik

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Pricing, plan by plan

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Crisp

Free

No published plan breakdown. See the Crisp review.

Which should you pick?

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Questions people ask

Is Haptik or Crisp better?
Neither clearly leads. Haptik starts at On request and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Haptik or Crisp?
Crisp has a free tier; the other does not. Paid plans start at On request for Haptik and Free for Crisp.
Does Haptik or Crisp run on more platforms?
Haptik runs on Web, Mobile, Messaging apps, Voice. Crisp runs on Cloud-based SaaS.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Haptik starts at On request.
What is Haptik best used for?
Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what Crisp is typically brought in for.
What can Haptik do that Crisp cannot?
Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Both handle Slack, Web support.
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Related pages

More on Haptik

More on Crisp

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