Softwr

Surveys · head to head

GetFeedback vs VWO

GetFeedback logo

GetFeedback

Surveys

Customer and employee feedback platform

From
On request
Rated
-
Full reviewWebsite
VWO logo

VWO

Marketing

Experience Optimization Platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only VWO has a free tier, so it costs nothing to try first.
  • Each has a real cost: GetFeedback getFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com; VWO growth plan restricted to 1 workspace and 0 custom attributes
  • They diverge on capability: GetFeedback covers Employee feedback collection, VWO covers A/B testing.

Where they differ

Only the attributes on which GetFeedback and VWO actually diverge.

Attributes where GetFeedback and VWO differ
AttributeGetFeedbackVWO
Starting priceOn requestFree
Pricing modelquoteusage-based
Free tierNoYes
PlatformsWebWeb, iOS, Android, Server-side
CategorySurveysMarketing
Founded20132007

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in GetFeedback

  • Employee feedback collection
  • Survey creation
  • Analytics dashboard
  • Text analytics
  • Mobile app
  • Action planning
  • Reporting
  • Integrations

Only in VWO

  • A/B testing
  • Multivariate testing
  • Heatmaps
  • Session recordings
  • Analytics
  • Google Analytics
  • SSL encryption
  • Cloud deployment

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

GetFeedback

  • Collecting website visitor feedback with trigger based formsnot VWO
  • Diagnosing checkout abandonment and drop-off pointsnot VWO
  • Running always-on feedback buttons across a sitenot VWO

VWO

  • A/B testing and multivariate testingnot GetFeedback
  • Conversion rate optimisationnot GetFeedback
  • Behavioural analytics and session recordingsnot GetFeedback
  • Feature experimentation and progressive rolloutsnot GetFeedback

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

GetFeedback

  • GetFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com
  • The Starter plan collects up to 1,000 responses per month
  • The Plus plan collects up to 2,000 responses per month
  • The always-on feedback button and embedded forms require the Plus plan
  • The trial is 7 days
  • Mobile app feedback is listed as coming soon rather than available
  • The self-serve plans are described as designed for new customers, with existing Enterprise agreements handled separately

VWO

  • Growth plan restricted to 1 workspace and 0 custom attributes
  • Single Sign-On (SSO) and API access limited to Enterprise tier only
  • Growth plan offers only 8-hour first response time for support

Pricing, plan by plan

GetFeedback

On request
  • GetFeedback Platform$undefined/month
    • Employee feedback
    • Survey creation
    • Analytics

VWO

Free

No published plan breakdown. See the VWO review.

Which should you pick?

Choose GetFeedback if

  • You need employee feedback collection.
  • You also want survey creation.
GetFeedback review

Choose VWO if

  • You need a/b testing.
  • You want to start without paying.
  • You work on Web, iOS, Android, Server-side.
  • You also want multivariate testing.
VWO review

Questions people ask

Is GetFeedback or VWO better?
Neither clearly leads. GetFeedback starts at On request and VWO at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, GetFeedback or VWO?
VWO has a free tier; the other does not. Paid plans start at On request for GetFeedback and Free for VWO.
Does GetFeedback or VWO run on more platforms?
GetFeedback runs on Web. VWO runs on Web, iOS, Android, Server-side.
Can I use VWO for free?
Yes. VWO has a free tier, so you can try it without paying. GetFeedback starts at On request.
What is GetFeedback best used for?
GetFeedback is most often used for collecting website visitor feedback with trigger based forms, diagnosing checkout abandonment and drop-off points, running always-on feedback buttons across a site. Of those, collecting website visitor feedback with trigger based forms and diagnosing checkout abandonment and drop-off points are not what VWO is typically brought in for.
What can GetFeedback do that VWO cannot?
GetFeedback covers Employee feedback collection, Survey creation, Analytics dashboard, Text analytics. VWO covers A/B testing, Multivariate testing, Heatmaps, Session recordings. Both handle Slack.

Answered from the vendors’ own pages

GetFeedback: How is GetFeedback priced?

GetFeedback uses a response-based pricing model with two subscription tiers differentiated by monthly response volume limits: Starter plan up to 1,000 responses and Plus plan up to 2,000 responses. Annual plans offer 17% savings compared to monthly billing.

Source
VWO: Is there a free trial available?

Free for 30 days. No credit card required to start the trial.

Source
GetFeedback: Does GetFeedback offer a free trial?

GetFeedback provides a 7-day free trial for new users to test all platform features before committing to a paid plan.

Source
VWO: Are there limits on users or metrics?

Run unlimited optimization at scale with no limit on variations, account users, metrics, session recordings, or integrations.

Source
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