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Surveys · head to head

GetFeedback vs KoboToolbox

GetFeedback logo

GetFeedback

Surveys

Customer and employee feedback platform

From
On request
Rated
-
Full reviewWebsite
KoboToolbox logo

KoboToolbox

Surveys

Offline-first data collection for humanitarian, development and research field work

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only KoboToolbox has a free tier, so it costs nothing to try first.
  • Each has a real cost: GetFeedback getFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com; KoboToolbox the free Community plan caps at 5,000 submissions a month and 1 GB of file storage, and any form collecting photographs exhausts storage long before it exhausts the submission count.
  • They diverge on capability: GetFeedback covers Employee feedback collection, KoboToolbox covers Offline data collection.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which GetFeedback and KoboToolbox actually diverge.

Attributes where GetFeedback and KoboToolbox differ
AttributeGetFeedbackKoboToolbox
Starting priceOn requestFree
Pricing modelquotePer month by submission count
Free tierNoYes
PlatformsWebWeb, Android, Self-hosted
Founded2013Unknown

Identical on both: user rating (Not yet rated), category (Surveys).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in GetFeedback

  • Employee feedback collection
  • Survey creation
  • Analytics dashboard
  • Text analytics
  • Mobile app
  • Action planning
  • Reporting
  • Integrations

Only in KoboToolbox

  • Offline data collection
  • XLSForm and browser form builder
  • Skip logic and validation
  • Multilingual forms
  • GPS and media capture
  • Case management
  • Exports and analysis
  • Self-hosting

What people use each for

The jobs each tool is most often brought in to do.

GetFeedback

  • Collecting website visitor feedback with trigger based formsnot KoboToolbox
  • Diagnosing checkout abandonment and drop-off pointsnot KoboToolbox
  • Running always-on feedback buttons across a sitenot KoboToolbox

KoboToolbox

  • A rapid needs assessment after a disaster where enumerators work for days without mobile coveragenot GetFeedback
  • A ministry of health running a national survey that must be self-hosted in country for data protection reasonsnot GetFeedback
  • An NGO running the same longitudinal household survey in four languages across three countriesnot GetFeedback
  • A research group that needs a free instrument for a modest sample and an SPSS export at the endnot GetFeedback

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

GetFeedback

  • GetFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com
  • The Starter plan collects up to 1,000 responses per month
  • The Plus plan collects up to 2,000 responses per month
  • The always-on feedback button and embedded forms require the Plus plan
  • The trial is 7 days
  • Mobile app feedback is listed as coming soon rather than available
  • The self-serve plans are described as designed for new customers, with existing Enterprise agreements handled separately

KoboToolbox

  • The free Community plan caps at 5,000 submissions a month and 1 GB of file storage, and any form collecting photographs exhausts storage long before it exhausts the submission count.
  • The Starter paid plan allows only 1,000 submissions a month for $21, which is fewer than the free nonprofit tier, so a small commercial user pays more for less than a charity gets free.
  • Eligibility for the free plan depends on Kobo's assessment of your organisation and purpose, which introduces an approval step that a consultancy working on behalf of an NGO may not clear.
  • Self-hosting is genuinely possible but the stack is substantial to deploy and maintain, so a ministry choosing it for data residency reasons takes on real infrastructure staffing cost.
  • Analysis and reporting inside the platform are basic compared with dedicated tools, so most serious use exports to Excel, Power BI or statistical software, and that export step is where data governance often gets loose.

Pricing, plan by plan

GetFeedback

On request
  • GetFeedback Platform$undefined/month
    • Employee feedback
    • Survey creation
    • Analytics

KoboToolbox

Free
  • CommunityFree
    • Free for qualifying nonprofit and public good organisations
    • 5,000 submissions per month
    • 1 GB file storage
  • Starter$21/month
    • 1,000 submissions per month
    • 0.5 GB file storage
    • For private and for-profit use
  • Professional$129/month
    • 25,000 submissions per month or 300,000 per year
    • Unlimited file storage
    • Priority support
  • Teams$undefined/month
    • 50,000 submissions per month or 600,000 per year
    • Shared team administration
    • Pricing published by plan tier

Which should you pick?

Choose GetFeedback if

  • You need employee feedback collection.
  • You also want survey creation.
GetFeedback review

Choose KoboToolbox if

  • You need offline data collection.
  • You want to start without paying.
  • You work on Web, Android, Self-hosted.
  • You also want xlsform and browser form builder.
KoboToolbox review

Questions people ask

Is GetFeedback or KoboToolbox better?
Neither clearly leads. GetFeedback starts at On request and KoboToolbox at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, GetFeedback or KoboToolbox?
KoboToolbox has a free tier; the other does not. Paid plans start at On request for GetFeedback and Free for KoboToolbox.
Does GetFeedback or KoboToolbox run on more platforms?
GetFeedback runs on Web. KoboToolbox runs on Web, Android, Self-hosted.
Can I use KoboToolbox for free?
Yes. KoboToolbox has a free tier, so you can try it without paying. GetFeedback starts at On request.
What is GetFeedback best used for?
GetFeedback is most often used for collecting website visitor feedback with trigger based forms, diagnosing checkout abandonment and drop-off points, running always-on feedback buttons across a site. Of those, collecting website visitor feedback with trigger based forms and diagnosing checkout abandonment and drop-off points are not what KoboToolbox is typically brought in for.
What can GetFeedback do that KoboToolbox cannot?
GetFeedback covers Employee feedback collection, Survey creation, Analytics dashboard, Text analytics. KoboToolbox covers Offline data collection, XLSForm and browser form builder, Skip logic and validation, Multilingual forms.

Answered from the vendors’ own pages

GetFeedback: How is GetFeedback priced?

GetFeedback uses a response-based pricing model with two subscription tiers differentiated by monthly response volume limits: Starter plan up to 1,000 responses and Plus plan up to 2,000 responses. Annual plans offer 17% savings compared to monthly billing.

Source
KoboToolbox: Is KoboToolbox free?

Free for qualifying nonprofit and public good organisations under the Community plan, currently 5,000 submissions a month and 1 GB of storage. Commercial use requires a paid plan from $21 a month.

GetFeedback: Does GetFeedback offer a free trial?

GetFeedback provides a 7-day free trial for new users to test all platform features before committing to a paid plan.

Source
KoboToolbox: Who funds it?

Kobo Inc is a US nonprofit funded roughly 38 per cent by grants and contributions and 62 per cent by service contracts, subscriptions and training, based on its 2024 figures.

KoboToolbox: Can I host it myself?

Yes. The server stack is open source and is regularly deployed in country for data residency reasons.

KoboToolbox: Are forms portable?

Yes. It uses XLSForm and ODK standards, so instruments move between Kobo and other ODK-compatible servers.

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