Software · head to head
GetFeedback vs Jotform
The short version
- Only Jotform has a free tier, so it costs nothing to try first.
- Each has a real cost: GetFeedback getFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com; Jotform free Starter tier caps at 5 active forms and 100 submissions per month
Where they differ
Only the attributes on which GetFeedback and Jotform actually diverge.
| Attribute | GetFeedback | Jotform |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | quote | freemium |
| Free tier | No | Yes |
| Founded | 2013 | Unknown |
Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in GetFeedback
- Employee feedback collection
- Survey creation
- Analytics dashboard
- Text analytics
- Mobile app
- Action planning
- Reporting
- Integrations
Only in Jotform
Nothing recorded that GetFeedback does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
GetFeedback
- Collecting website visitor feedback with trigger based formsnot Jotform
- Diagnosing checkout abandonment and drop-off pointsnot Jotform
- Running always-on feedback buttons across a sitenot Jotform
Jotform
No use cases recorded yet. See the Jotform review.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
GetFeedback
- GetFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com
- The Starter plan collects up to 1,000 responses per month
- The Plus plan collects up to 2,000 responses per month
- The always-on feedback button and embedded forms require the Plus plan
- The trial is 7 days
- Mobile app feedback is listed as coming soon rather than available
- The self-serve plans are described as designed for new customers, with existing Enterprise agreements handled separately
Jotform
- Free Starter tier caps at 5 active forms and 100 submissions per month
- Bronze plan ($39/mo, or $34/mo billed yearly) still limits to 25 active forms and 1,000 monthly submissions
- HIPAA-compliant forms are only available on Gold and above; Enterprise pricing for multi-user accounts is not published and requires contacting sales
Pricing, plan by plan
GetFeedback
On request- GetFeedback Platform$undefined/month
- Employee feedback
- Survey creation
- Analytics
Jotform
FreeNo published plan breakdown. See the Jotform review.
Which should you pick?
Choose GetFeedback if
- You need employee feedback collection.
- You also want survey creation.
Questions people ask
- Is GetFeedback or Jotform better?
- Neither clearly leads. GetFeedback starts at On request and Jotform at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, GetFeedback or Jotform?
- Jotform has a free tier; the other does not. Paid plans start at On request for GetFeedback and Free for Jotform.
- Does GetFeedback or Jotform run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- Can I use Jotform for free?
- Yes. Jotform has a free tier, so you can try it without paying. GetFeedback starts at On request.
- What is GetFeedback best used for?
- GetFeedback is most often used for collecting website visitor feedback with trigger based forms, diagnosing checkout abandonment and drop-off points, running always-on feedback buttons across a site. Of those, collecting website visitor feedback with trigger based forms and diagnosing checkout abandonment and drop-off points are not what Jotform is typically brought in for.
- What can GetFeedback do that Jotform cannot?
- GetFeedback covers Employee feedback collection, Survey creation, Analytics dashboard, Text analytics.